CNS Healthcare · 2 months ago
Director of Information Technology
Waterford, MI
Full-time
Onsite
Director/Executive
8+ years expCNS Healthcare is a leading provider of Mental Health Services in southeast Michigan, seeking a Director of Information Technology to lead their IT and Health Informatics Departments. The role involves developing IT strategies, managing budgets, ensuring cybersecurity, and overseeing the implementation of technology solutions to support the agency's mission.
Health CareMental HealthNon ProfitTherapeutics
Responsibilities
Establish efficiency and efficacy standards to drive the improvement of IT infrastructure
Manage and oversee the IT budget for the agency, including the submission of required budgets (e.g., quarterly/annually) to the finance department
Serve as the Security Officer for CNS Healthcare and participate in continuing education towards maintaining knowledge of community mental health, state and federal regulations regarding privacy and confidentiality of health information
Determine and monitor key performance standards for IT system and department
Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
Lead the development of strong cybersecurity systems, processes, and procedures to mitigate risk and liability to the agency
Oversee security of systems, networks, and enterprise information from internal and external risks, intrusions, and unauthorized access
Lead and develop vulnerability testing systems including the facilitation of IT security audits, investigations, security risk assessments, penetration testing, etc
Work in conjunction with department stakeholders to develop and execute ongoing training for staff in the areas of cyber security and technology platforms
Analyze the business requirements of all departments to determine their technology needs
Inspect the use of technological equipment and software to ensure functionality and efficiency
Identify the need for upgrades, configurations, or new systems
Devise and establish IT policies and systems to support the implementation of strategies set by senior leadership
Develop and maintain relationships with external IT vendors and service providers to establish cost-efficient contracts
Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss including, but not limited to, disaster recovery, backups and restoration, and proper periodic testing
Develop and maintain the agency disaster recovery plan to maintain the high availability (24/7) of technology operations datacenter, business systems (on-premises/cloud), telecommunication systems, and network connectivity
Ensure up-to-date technologies deployed through software updates, firmware, hardware upgrades, and its replacement
Purchase efficient and cost-effective technological hardware, software, licensing, networking, and telecommunications equipment
Ensure the maintenance of inventory of hardware and software technologies including date of purchase, renewals, depreciation, and documentation of proper recycling
Oversee the maintenance electronic health record systems, including but not limited to, authorized access, development, support, and HIPAA compliance
Prepare, implement, and manage new and existing departmental processes, polices, and procedures to ensure an efficient, full-cycle IT system
Attend and participate in leadership meetings, physician meetings upon request, and continuing education
Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs
Ensure that the CNS Healthcare standards of customer service are applied to interactions with individuals served, guests, and staff
Educate and enforce IT, health informatics, and CNS Healthcare policies and procedures
Oversee the selection, workflow, training, and development of department staff
Monitor employee productivity, and provide constructive feedback and coaching when appropriate
Encourage individual employee development so they develop the knowledge and skills needed to perform their jobs and encourage individual employee development so that future needs of the group are adequately met, and the development of a cross-functional team
Perform ongoing performance management and complete employee evaluations as required, including examples of behavior, ways for employees to improve performance, and the development of goals for the coming year
Monitor work schedules of staff and adhere to human resource policies and procedures, including attendance, paid time off, disciplinary actions, and mileage. Approve staff mileage requests, timesheets, and PTO requests in a timely manner
Cultivate, maintain, and enhance intradepartmental relationships
Qualification
Required
Master's degree in information systems, computer sciences, or similar
8 years of experience in a technology leadership role with at least 10 team members
Strong working knowledge of Microsoft Office Suite and Electronic Health Record (EHR) systems
Ability to quickly learn an array of computer hardware and software systems
Passion for providing unparalleled customer service experience in a dynamic and diverse work environment
Ability to explain technical issues to technical and nontechnical internal and external stakeholders
Ability to be forward thinking and take initiative to accomplish goals and objectives
Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
Strong analytical and problem-solving skills
Preferred
Certification in business process experience and/or technology field relating to essential job functions
Benefits
Comprehensive medical insurance options
Employer-paid benefits including dental, vision, life, and short-term disability insurance
Retirement program with generous company default contribution and match
Generous PTO program starting at 18 days annually
16 paid holidays, including 3 floating holidays
Paid parental leave
Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
Company
CNS Healthcare
CNS Healthcare is a non-profit organization that provides mental health services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Garrett
President/CEO
Katherine Groves
Interim Chief Information Officer
Company data provided by crunchbase