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Winter-Dent & Company · 1 month ago

Claims Advocate - Jefferson City, MO

Jefferson City, MO

Full-time

Onsite

New Grad, Entry Level

Winter-Dent & Company is a premier independent, employee-owned insurance agency focused on client service and shared success. As a Claims Advocate, you will oversee the resolution of complex client claims, provide essential coverage guidance, and advise both clients and team members, all while contributing to the agency's continued success.

Insurance

Responsibilities

Provide claims-perspective guidance to servicing and production teams throughout the renewal, as applicable

Serve as primary point of contact and expert for clients, adjusters, external stakeholders, and agency employees on matters relating to specific claims or the overall claims process

Assist clients with reporting new claims, gathering required documentation, and understanding coverage, next steps, and timelines

Review claim status regularly and provide proactive updates to clients and the claims team

Advocate on behalf of clients in all claim disputes, cases, and challenges

Act as a Liase between clients and carriers when disagreements arise

Ensure claims are handled in compliance with carrier guidelines, regulatory requirements, and agency standards

Coordinate between clients, carriers, adjusters, and claims team to facilitate smooth claims handling and reduce delays

All other duties as assigned

Qualification

Insurance experienceClaims processing knowledgeP&C licenseMicrosoft 365 proficiencyClient confidentialityProfessionalismCritical thinkingTeam collaboration

Required

Insurance and/or claims experience required

P&C license to be obtained within 90 days of hire (funded by Winter-Dent)

Broad understanding of claims processing procedures, best practices, and protocols

Ability to discern situations appropriately and make quick decisions to reach primary goal

Ability to think critically, creatively, and independently to resolve complex situations

Ability to draw conclusions regarding insurance coverage by reviewing & analyzing policy documents

You're positive, professional, respectful, and kind

You have a strong and unwavering commitment to client confidentiality

You have a client-first mentality and are committed to excellence, integrity, and professionalism

You maintain positive and ethical relations with all professional contacts

You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes

You are always willing to help someone in need and believe the success of the team is more important than the success of the individual

You prioritize minimizing E&O exposure for yourself and your team

To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward