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Leslie's · 5 days ago

Customer Service Representative - Oregon Hot Tubs

Hillsboro, OR

Full-time

Onsite

Entry Level

$22/hr - $27/hr

1+ years exp

Leslie's is a well-established company in the hot tub industry, with Oregon Hot Tub being a part of its family since 2019. The Customer Service Coordinator will be the first point of contact for customers, managing calls, emails, and appointments while providing product knowledge and support.

Consumer GoodsE-CommerceRetail

Responsibilities

Handle inbound and outbound calls efficiently

Manage scheduling and appointment coordination

Communicate with internal and external customers via email

Assist walk-in customers with inquiries and purchases

Verify and confirm new spa orders

Process spa warranty claims accurately

Perform daily audits to ensure accuracy and compliance

Process e-store orders promptly

Close and invoice service orders

Review and manage open orders

Process WSC parts requests

Maintain general office cleanliness and organization

Perform other duties as assigned

Qualification

Customer service experienceMicrosoft Office SuiteCRM systemsAttention to detailTechnologically savvyVerbal communicationWritten communicationTeam collaboration