Gossamer Bio · 1 month ago
Executive Director, Patient Services
San Diego, California, United States
Full-time
Onsite
Director/Executive
$256K/yr - $270K/yr
15+ years expGossamer Bio is seeking a dynamic, strategic Executive Director of Patient Services to lead and elevate their patient engagement and support initiatives. This role ensures exceptional care and support for patients throughout their treatment journey by collaborating with cross-functional teams to drive patient-centric strategies and programs.
BiotechnologyHealth CareTherapeutics
Responsibilities
Define and execute the company’s patient services vision and roadmap, aligning with corporate mission, access goals, and launch timelines
Build a patient-centric culture grounded in empathy, accountability, and operational excellence
Design and oversee the Hub and Specialty Pharmacy network strategy, including benefit verification, prior authorization, appeal support, and financial assistance workflows
Ensure processes meet all legal, compliance, and medical regulatory requirements while delivering a seamless provider and patient experience
Stand up integrated patient support solutions—affordability programs, onboarding, adherence, and education—embedded within the most efficient vendor infrastructure
Ensure frictionless coordination between prescribers, pharmacies, and patients
Partner closely with Market Access, Commercial, Clinical, Regulatory, and Medical teams to align patient services with trial enrollment, product launch readiness, and reimbursement strategies
Serve as the patient services voice in strategic planning and launch execution
Develop and manage tailored programs that address diverse patient needs (e.g., co-pay assistance, bridge/quick-start, disease management)
Continuously monitor patient feedback and operational data to enhance service quality, speed to therapy, and satisfaction
Maintain full compliance with HIPAA, FDA, CMS, and other applicable federal and state regulations
Champion ethical practices and rigorous documentation across all patient-facing activities
Partner with Commercial Analytics to define and track KPIs measuring service performance, turnaround times, adherence, and satisfaction
Leverage insights to optimize processes, demonstrate value, and inform strategic decisions
Recruit, mentor, and develop a lean, cross-functional patient services team capable of operating with speed, accountability, and precision in a start-up environment
Foster a culture of ownership, empathy, and continuous learning
Qualification
Required
Bachelor's degree in Marketing, Life Sciences, Business, or a related field
15+ years of progressive experience in managed markets/market access within the pharmaceutical or biotech industry
10+ years in a leadership role of people or function
Proven ability to develop and execute patient-centric strategies
Exceptional leadership and team management skills
Strong understanding of regulatory requirements and industry standards related to patient services
Excellent communication and interpersonal skills, with the ability to engage and inspire diverse stakeholders
Analytical mindset with experience in utilizing data to drive decision-making and program improvements
Deep commitment to understanding and improving the patient journey—balancing access, affordability, and adherence with compliance and ethical standards
Deep understanding of patient access models, including Hub operations, specialty pharmacy (SP) distribution, benefit verification, prior authorization workflows, appeals management, and financial assistance programs (co-pay, bridge, PAP)
Working knowledge of HIPAA, FDA promotional rules, CMS regulations, and OIG guidance related to patient support, affordability, and data handling
Proven ability to build compliant processes and training within a small organization
Experience selecting, contracting, and managing third-party vendors (Hub, SP, 3PL) with clear performance metrics, SLAs, and escalation frameworks
Ability to translate business goals into measurable operational outcomes
Strong ability to partner with Market Access, Commercial, Medical Affairs, Clinical, and Regulatory teams to align patient support with launch readiness, reimbursement strategy, and value messaging
Proficiency in developing and interpreting performance dashboards, patient journey analytics, and vendor scorecards
Ability to leverage data to identify bottlenecks, optimize speed-to-therapy, and improve patient satisfaction
Proven track record of building, mentoring, and motivating small, high-impact teams
Leads by example with accountability, transparency, and empathy
Excellent verbal and written communication skills; able to distill complex access or compliance issues into clear, actionable language for both executive and field audiences
Position can be based in San Diego, CA or Remote
Up to 40% domestic travel and occasional international travel are required
Preferred
Advanced degree is preferred
Benefits
Medical, dental and vision insurance
401(k) and 401(k) matching
Long-term incentive plan
Disability plan
Vacation pay
Sick time
Holiday pay
Work, personal and family time off in accordance with the terms of the applicable plans
Company
Gossamer Bio
Gossamer Bio is a biopharmaceutical company focused on the discovery and development of novel and differentiated therapeutic products.
51-200 employees
H1B Sponsorship
Gossamer Bio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$812MKey Investors
MidCap FinancialHillhouse Investment
2023-07-20Post Ipo Equity· $212M
2022-07-13Post Ipo Equity· $120M
2019-05-02Post Ipo Debt· $150M
Leadership Team
Faheem Hasnain
Founder, CEO and Chairman
Bryan Giraudo
Chief Financial Officer
Recent News
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2025-11-14
2025-11-08
2025-11-08
Company data provided by crunchbase