Clinical Health Network For Transformation (CHN) · 2 months ago
Patient Access Representative
United States
Full-time
Hybrid
Entry Level
$17/hr - $25.50/hr
1+ years expClinical Health Network for Transformation (CHN) is dedicated to providing high-quality, affordable care to communities. They are seeking a Patient Access Representative to assist patients with inquiries, appointment scheduling, and insurance verification while delivering exceptional customer service and adhering to health equity principles.
Non-profit Organization Management
Responsibilities
Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
Answer incoming calls professionally and seek to assist the patient however possible
Maintain a positive, welcoming attitude in all patient interactions
Offer prompt assistance to patients for a variety of services, including:
Registering new patients into the EHR system
Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services
Inputting and updating insurance information
Relaying patient communications to provider
Providing patients with pre-visit instructions as needed
Transferring calls to appropriate nurse advice staff when necessary
Assist patients with identifying a provider and appointment that is appropriate for their care
Use EHR systems effectively to guide the patient’s care
Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
Contact patients to notify when visits are canceled or rescheduled
Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations
Provide training, support, and mentoring to colleagues
Work with supervisors to achieve the established performance metric standards
Use the phone system to track activities
Participate in ongoing training and quality assurance exercises
Adhere to all established workflows, scripting, and department greetings
Meet performance goals for patient experience, quality, productivity, and all performance metrics
Participate in special projects and performs other duties as assigned
Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
Work and build trust across cultural differences
Qualification
Required
High school diploma or equivalent experience
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
Ability to work a flexible work schedule including evenings and weekends
English language proficiency
Demonstrated dedication to Planned Parenthood's mission, vision, and values
Preferred
One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office or equivalent customer services experience
Familiarity with call center systems and practices
Associate degree, or equivalent experience
Secondary language proficiency
Benefits
Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
Flexible Spending Accounts and Health Savings Account
Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
Employee Assistance Program
Retirement Plan, 3% employer match after one year of service
Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
Company
Clinical Health Network For Transformation (CHN)
CHN (an ancillary organization of Planned Parenthood) is a managed services organization that will provide an expansive suite of integrated standardized shared services and manage the Clinically Integrated Network (CIN) formed to improve quality care delivery, generate additional revenue, and reduce overall cost.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lee Bower, CPA
Chief Financial Officer
Aaron Caine
Interim Chief Information Officer
Company data provided by crunchbase