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Valley Bank · 1 day ago

Client Service Specialist

Paramus, NJ

Full-time

Onsite

Mid Level

3+ years exp

Valley Bank is a leading relationship bank focused on client growth and trust. The Client Experience Specialist will provide exceptional service for internal and external clients, managing the client journey from onboarding to service and relationship expansion.

Banking

H1B Sponsor Likely

Responsibilities

Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests

Identify customer needs and take proactive steps to maintain positive experience

Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request

Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment

Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed

Identity cross sale opportunities to appropriate line of business partners

Qualification

Bank products knowledgeTreasury Management knowledgeSalesForceMicrosoft OfficeCommercial Deposit AccountsDetail orientationAnalytical abilityMulti-taskingCommunication skills

Required

Extensive knowledge of all bank products, services, policies and procedures

Self-starter with the ability to work in a fast-paced environment

Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce

High degree of detail orientation

Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability

Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams

Must be able to multi-task effectively and prioritize workflow

Knowledge of Commercial and Corporate Deposit Account Types

Knowledge of Treasury Management products, services, core and business online banking platforms

High School diploma or GED with a minimum of 3 years of banking experience in customer service or treasury management

Preferred

Bachelor's degree plus experience in working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred

Company

Valley Bank

Glassdoor3.2

Valley National Bank is a regional financial institution

Founded in 1927

Wayne, New Jersey, USA

1001-5000 employees

https://www.valley.com/

H1B Sponsorship

Valley Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (13)

2023 (7)

2022 (11)

2021 (5)

2020 (5)