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Cornerstone Capital Bank · 1 month ago

Mortgage Loan Compliance Helpdesk Analyst

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a national home lender known for its exceptional service and customer satisfaction. They are seeking an experienced Mortgage Loan Compliance Helpdesk Analyst responsible for ensuring adherence to state and federal regulations and serving as the first point of contact for compliance-related inquiries.

Financial Services

Responsibilities

Respond to inquiries from Team Members via phone, email, and Helpdesk Ticketing Software

Monitor and interpret loans through the use of ComplianceAnalyzer

Ensure service level agreements are followed to conduct timely research, as needed, to provide accurate responses to inquiries

Work on both active and closed loans to ensure compliance

Review disclosures for accuracy and TRID requirements

Keep abreast of changes in state and federal regulations applicable to mortgages, Cornerstone, and its affiliates, and how these are implemented within Cornerstone’s systems. Maintain current knowledge of company policies and procedures regarding compliance

Qualification

Mortgage industry experienceCompliance knowledgeDisclosure practicesLoan Soft experienceHelpdesk Ticketing SoftwareAnalytical skillsOutlookExcelWordTime managementAttention to detailVerbal communicationWritten communication

Required

Minimum of three years of experience in the mortgage industry in processing, closing, origination, or other operational or compliance-related department

Working knowledge of initial and final disclosure practices during the origination and closing stages of a loan in the process

Strong attention to detail

Ability to express ideas and convey complex information in both verbal and written communication

Ability to analyze complex information quickly and efficiently

Ability to set priorities to accomplish tasks with minimal supervision

Proficiency in Outlook, Excel, Word