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Upshop · 1 day ago

Solutions Consultant

United States

Full-time

Remote

Mid Level

3+ years exp

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets, offering an AI-powered SaaS platform. The Solutions Consultant role is essential for engaging with customers, understanding their needs, and providing tailored solutions to enhance their business operations.

Information TechnologySoftwareTechnical Support

H1B Sponsor Likely

Responsibilities

Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms

Attending weekly team meetings and onsite team workshops as scheduled

Attending sales events and trade shows as scheduled

Keep current on industry trends and product enhancements that will help customers. Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations

Maintain demo environment scenarios including enhancements released to showcase product

Partner with sales team to meet with customers to understand their business requirements and challenges

Gather information to address specific needs / understand gaps

Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer

Recommends a design / configuration aligns with the customer’s objective

Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes

Lead and document discovery sessions to understand the customer's business objectives and desired outcomes. Consult customers on best practices for implementing Upshop solutions

Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth

Assist the sales team and customer account managers on scoping SOWs. Responsible for drafting SOWs including deliverables for assigned projects

Lead scoping calls and make recommendations on scope to Customers and the revenue team

Works with both internal teams and the customer teams to ensure the solution is correctly implemented

Provide guidance and support throughout the sales process

Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution

Qualification

Solutions ConsultingRetail System UnderstandingPresentation SkillsProblem-SolvingCollaborationCustomer FocusBusiness Case DevelopmentCommunication SkillsTechnical Leadership

Required

3+ Years of relevant solutions or sales consulting experience

Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers

Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation

In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics

Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media

Ability to explain complex concepts in a clear and understandable way

Speaks our customers' language

Clear communicator who can command a room from a C-suite down to a practitioner

Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers

Aptitude for finding solutions to meet customer needs based on our modules

Works well with customers and internal teams to achieve common goals

Understanding and addressing customer needs and ensuring their satisfaction

Benefits

Work From Home

Up to 30% Travel Required (Mostly Air Travel)

Remote Meeting Camera Mandatory

Company

Upshop

Upshop is an IT company that offers technology solutions for store operations and processes.

Founded in 1989

Tampa, Florida, USA

201-500 employees

https://upshop.com/

H1B Sponsorship

Upshop has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)