ServiceNow · 5 days ago
AI Architect, Delivery Acceleration
Santa Clara, CA
Full-time
Hybrid
Senior Level
$188K/yr - $328K/yr
5+ years expServiceNow is a global market leader in AI-enhanced technology, committed to transforming how organizations work. The AI Architect, Delivery Acceleration will partner with product management and engineering teams to deliver AI-first implementation experiences, aiming to enhance customer satisfaction and reduce deployment friction.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow’s AI-first implementation and adoption to dramatically reduce time-to-first-use
Collaborate with cross-functional teams, including platform and product management and engineering, Global Partners & Channels, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow’s AI-first implementation and adoption capabilities
Stay up-to-date with industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow’s implementation & adoption offerings
Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow’s AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners
Design, build, validate, and deploy delivery and implementation‑specific agents
Co‑drive pilots with ServiceNow’s early adopter customers
Qualification
Required
5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI; deep ML/LLM patterns
Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies
At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is required
Proven track record of driving business growth and customer satisfaction through innovative technology solutions
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Strong analytical and creative problem-solving skills
Ability to work effectively in a fast-paced, dynamic environment
Familiarity with Agile methodologies and experience working in an Agile environment
Strong problem-solving skills and ability to work independently or as part of a team
Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
Customer-focused mindset and commitment to delivering high-quality results
Excellent collaboration with product, engineering, QE, and field teams
Must be able to travel up to 50% annually
Preferred
ServiceNow Certified System Administrator
Other ServiceNow Certified Implementation Specialist certifications
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase