Tata Consultancy Services · 2 days ago
Senior Solution Architect Cloud (Enterprise Observability & Service Management)
Edison, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$192K/yr - $226K/yr
12+ years expTata Consultancy Services is seeking a Senior Solution Architect Cloud specializing in Enterprise Observability and Service Management. The role involves leading pre-sales engagements, architecting scalable IT operations solutions, and driving AI-led automation across service management initiatives.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
Define GTM strategies for modern observability and AIOps solutions
Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc
Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
Conduct executive briefings, workshops, and evangelize observability modernization
Design and implement service management frameworks across Incident, Problem, Change, and CMDB
Integrate Observability with ITSM processes to enable proactive and automated operations
Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
Qualification
Required
12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM
Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText
Experience designing CI/CD and observability pipelines in DevOps/SRE models
ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping
Integration of observability tools with service workflows and automation
BACHELOR OF COMPUTER SCIENCE
Thought leadership and solutioning mindset
Highly collaborative, with strong articulation skills for executive and technical audiences
Strategic thinker, proactive, quick learner, and driven by innovation
Highly motivated and results oriented
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent organizational and time management skills
Proactive and adaptable to change
Customer-centric approach
Strong ethical standards
Ability to learn quickly
Preferred
Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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