Via · 1 month ago
Service Supervisor
Mobile, Alabama
Full-time
Hybrid
Mid Level
$45K/yr - $55K/yr
3+ years expVia is a technology company transforming transportation globally. As a Service Supervisor, you will oversee service operations, supervise driver performance, train drivers, and manage incidents to ensure excellent customer service for riders.
LogisticsMobile AppsReal TimeRide SharingTransportation
Responsibilities
Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency
Develop and implement training programs for new hires and ongoing training for existing drivers
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections
Qualification
Required
Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role
High school diploma or equivalent
At least 25 years old
Hold a valid commercial driver's license with a clean driving record
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically
Proficient in using a tablet and standard office software (e.g., Google Suite)
Possess good knowledge of the city and community of Mobile, AL
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment
Preferred
Higher education or certifications in transportation, logistics, or related field
Passenger endorsement
Benefits
Health and retirement benefits
Company
Via
Via is a transport company that offers public mobility solutions for transit agencies, school districts, cities, and corporations.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$887.06MKey Investors
83NorthJanus Henderson InvestorsEXOR N.V.
2025-09-12IPO
2023-02-13Series Unknown· $110M
2021-11-30Series G· $130M
Leadership Team
Daniel Ramot
Co-founder, CEO
Oren Shoval
Co-Founder, Advisor
Recent News
Morningstar.com
2025-11-14
Government Technology US
2025-10-03
2025-09-22
Company data provided by crunchbase