Reed Smith LLP · 2 weeks ago
System Administrator - (Onsite)
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$39.42/hr - $44.71/hr
2+ years expReed Smith LLP is a dynamic international law firm dedicated to helping clients move their businesses forward. The System Administrator is responsible for supporting the daily administration, maintenance, and troubleshooting of the firm’s systems and applications, ensuring high-quality service delivery and system uptime.
AdviceConsultingLegal
Responsibilities
Provide support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals. Responsibilities include preparing and installing laptops and desktops, and coordinating with vendors for maintenance and repairs
Maintain all LAN and WAN hardware, user desktops and laptops, printers, scanners, and all related software and hardware, including equipment located in the computer room
Provide support for various applications, including Microsoft Office Suite, Windows, iManage, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications
Install pre-approved hardware and software in accordance with departmental guidelines
Provide second-level support for issues escalated by the IT Help Desk
Escalate unresolved problems to the appropriate analyst, programmer, supervisor, or manager as needed. Assist with information gathering, documentation, and communication to support resolution
Troubleshoot software administration issues independently and in collaboration with others, including document access rights, security, and permissions. Escalate to vendors or internal contacts as needed
Set up videoconferences and presentations for the local office as needed
Perform daily and ongoing maintenance of systems and applications in accordance with defined procedures and processes. Identify and report inconsistencies, issues, or system concerns to the appropriate supervisor
Create, update, and close tickets in the HEAT call tracking system in accordance with departmental guidelines. Assign tickets to others as appropriate
Use independent judgment to prioritize tasks, assess issue criticality, and communicate systems-related information to relevant parties
Maintain inventory, maintenance records, and all required system logs
Respond to user requests in a timely manner. Collaborate with team members to ensure effective resolution and escalate unresolved issues as appropriate
Complete all tasks essential to ensuring system uptime and integrity, including security-related detection and prevention
Assist with the installation of new or upgraded systems and applications, including participation in testing and troubleshooting
Support the firm’s phone and voicemail systems, including handling moves, additions, changes, and general troubleshooting
Recommend improvements to internal processes and procedures. Participate in or lead implementation efforts as assigned
Share knowledge and best practices with team members. Provide training to peers as requested
Remain current with relevant technologies and identify opportunities to apply new knowledge to improve support processes
Provide after-hours, weekend, and holiday support for the computer room as scheduled or when required to address critical issues
Develop and maintain technical documentation for systems, procedures, and support processes
Contribute to special projects as requested by the Regional Manager, Regional Senior Manager of Assistant Director of Global IT Operations
Participate on special committees, work groups, project teams, or escalation teams related to firmwide IT initiatives. This may include one-time events (e.g., testing, rollouts, upgrades, installations) or ongoing efforts
Maintain skill level through formal training, self-study, and on-the-job experience
May occasionally be asked to travel to other offices to provide coverage or support for projects, office openings, or other technology needs
Perform all other duties as assigned
Qualification
Required
Certification or other formal training in system operations or equivalent experience required
Two years of experience in systems administration, including support for Windows desktop and server environments
Experience with Active Directory, scripting, printer management, and wireless access points
Hands-on support of mobile devices (iOS, Android) and related technologies
Working knowledge of Microsoft Windows operating systems, Microsoft Office Suite and standard desktop computing environments
Strong troubleshooting and problem-solving skills
Effective verbal and written communication skills, with the ability to interact professionally with users, team members, and vendors
Customer service mindset with the ability to provide responsive technical support to internal users
The ability to manage time effectively, prioritize multiple tasks, and meet deadlines
Capable of working independently and collaboratively within a team environment
Willingness to learn and apply new technologies to improve support processes
Flexible and adaptable, with the ability to thrive in a fast-paced environment and adjust to evolving priorities and business needs
Ability to assess issues and determine appropriate next steps within defined troubleshooting and escalation procedures
Preferred
Bachelor's Degree preferred
Familiarity with network switches, UPS systems, and server room environments, including HVAC, power requirements, and security protocols preferred
Benefits
401(k) Retirement Plan
Medical Insurance
Health Savings Account (HSA)
Virtual Health Services
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance
Life Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
Flexible Spending Accounts (FSA)
Lyra Health Employee Assistance Program (EAP)
Paid Family Leave (for eligible Exempt and Non-Exempt staff)
College Savings Plan
Transportation Benefit
Back-up Child Care Services
College Coach Program
Pet Insurance
Paid Sick Time (for Exempt staff)
Paid Time Off (available to all full-time, non-temporary employees)
Company
Reed Smith LLP
At Reed Smith, everything we do is to apply our global experience in law to drive progress for our clients, for ourselves and for our communities.
1001-5000 employees
H1B Sponsorship
Reed Smith LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (8)
2023 (9)
2022 (6)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Casey Ryan
Global Managing Partner | Partner, Labor & Employment
Christopher Brennan
Partner
Recent News
2026-01-17
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
bloomberglaw.com
2025-11-21
Company data provided by crunchbase