Riverbed Technology · 5 hours ago
Customer Success Manager
North Carolina, United States
Full-time
Hybrid
Senior Level
5+ years expRiverbed Technology is a leader in AI observability, helping organizations optimize user experiences through AI automation. The Customer Success Manager will play a vital role in guiding customers to realize the full value of Riverbed's platform, focusing on retention, satisfaction, and growth.
Business Process Automation (BPA)Cloud ComputingInformation TechnologySoftware
Responsibilities
Drive retention, satisfaction, and growth among Riverbed customers
Build strong, strategic relationships with IT and business stakeholders to understand evolving goals and challenges
Help customers implement and maximize value from Riverbed's real-user monitoring, app performance monitoring, and digital experience insights
Monitor customer health and adoption metrics, proactively mitigating risk and identifying growth opportunities
Collaborate cross-functionally with Sales, Product, Engineering, Support, and R&D to deliver a world-class experience
Represent the voice of the customer internally and contribute to product feedback loops
Work remotely with travel 1-4 days a month for strategic on-site engagements, and yearly travel to France
Qualification
Required
Fluent in French is required for this role
5+ years of experience in customer success, technical account management, or enterprise software consulting
Bachelor's degree required
Proven ability to influence and engage across all levels of enterprise organizations, including IT leadership (CIOs, CISOs) and technical stakeholders
Strong knowledge in at least one of the following: endpoint management, SaaS/cloud app monitoring, network performance, ITSM integrations
Excellent communication, presentation, and project coordination skills
A passion for digital transformation, innovation, and learning new technologies —especially in the observability and DEM space
Preferred
Advanced certifications in IT infrastructure or performance monitoring are a plus (A-plus or Networking)
Level 1 or Tech Support also a plus
Benefits
Flexible workplace policies
Employee resource groups
Learning and development resources
Career progression pathways
Community engagement initiatives
Global employee wellness programs
Company
Riverbed Technology
Riverbed Technology is an information technology company that develops network and application performance software.
1001-5000 employees
H1B Sponsorship
Riverbed Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (4)
2022 (29)
2021 (30)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$28.4MKey Investors
Meritech Capital PartnersPelion Venture PartnersMayfield Fund
2023-05-30Acquired
2015-07-20Series Unknown
2006-09-21IPO
Leadership Team
David Wu
CTO,
Jin Byun
VP and GM Korea
Recent News
2025-11-25
Company data provided by crunchbase