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Altorfer Cat · 1 month ago

Field Service Technician - Tractor

Dundee, IL

Full-time

Onsite

Mid Level

$52.55/hr - $55.80/hr

3+ years exp

Altorfer Cat is a family-owned company specializing in heavy equipment solutions. They are seeking a Field Service Technician to perform service repairs and preventive maintenance while providing superior service and representing the company's professional image.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Installation, calibration, service & repair of Caterpillar factory-integrated solutions (e.g., Grade, Payload, Detect, Command, Product Link, etc.)

Installation, calibration, service & repair of aftermarket machine technology solutions sold and supported by both Altorfer Cat & SITECH Midway - including, but not limited to, Trimble Earthworks grade control (e.g., GPS, UTS, laser), Trimble Roadworks (asphalt & concrete paving), Trimble Groundworks (drilling & piling), Caterpillar aftermarket systems, etc

Ability to learn, and become proficient with, Trimble GPS base & rover, Universal Total Station (UTS) & grade laser. This equipment will be utilized for measure-ups, calibrations & function checks of integrated & aftermarket machine technology solutions

Must embrace technology and be willing and eager to learn. Construction technology is constantly changing. New solutions are developed and released regularly

Troubleshoot, diagnose & fix both machine & technology issues

Capable of light welding and fabrication

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher

Ability to use SIS, ET, parts and service manuals

Properly segment jobs and order parts accordingly

Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow-up forms on a timely basis

Effectively communicate job status to customers and office personnel

Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tools, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including company provided service vehicle

Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible

Perform mechanical work relating to the business of the department

Keep current with industry standards

Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job

Use safe working practices

Must maintain a Class “B” CDL

Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse

Qualification

Caterpillar solutionsTrimble technologyElectrical troubleshootingHeavy Equipment experienceClass B CDLKeyboardingMS Office knowledgeEffective communicationOrganizational skillsTechnical report writing

Required

High School Diploma or equivalent

Three years Heavy Equipment experience

Excel and email proficiency

Ability to perform high quality repairs in an efficient fashion

Ability to maintain a clean working environment while working in the field

Ability to work independently

Ability to use resources for information when written documentation is not available

Good decision making practices

Ability to follow directions

Effective communication ability, representing Altorfer's professional image to customers and office personnel

Good organizational skills

Ability to write technical reports

Intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word

Must maintain a Class 'B' CDL

Capable of light welding and fabrication

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Ability to use SIS, ET, parts and service manuals

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tools, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including company provided service vehicle

Must embrace technology and be willing and eager to learn

Ability to learn and become proficient with Trimble GPS base & rover, Universal Total Station (UTS) & grade laser

Ability to troubleshoot, diagnose & fix both machine & technology issues

Must keep current with industry standards

Must maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills

Use safe working practices

Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company's equipment is damaged due to mechanic's neglect or abuse

Must be flexible to work varying schedules and hours as needed

Travel between locations is required

Will be required to wear appropriate safety equipment for a given situation

Physical demands include carrying, bending and lifting up to 75 lbs