Shambaugh & Son, L.P. · 4 hours ago
Administrative Assistant
Claude, TX
Full-time
Onsite
New Grad, Entry LevelShambaugh & Son, L.P. is a nationally recognized fire protection company that engineers, fabricates, and installs fire sprinkler systems and alarms. They are seeking an Administrative Assistant responsible for a wide range of customer service and administrative duties including scheduling, billing, and dispatching technicians.
Construction
Responsibilities
Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently
Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer
Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities
Validate completion of work a follow up
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements
Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports
Always maintain confidentiality of customer and employer information
Other duties assigned
Qualification
Required
Proficiency in computer usage and above basic Microsoft Office & Windows skills
Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc
Must be organized, self-motivated and a strong work ethic
Professional verbal and written communication
Regular and reliable attendance, including the ability to work extended hours and weekends as required
Preferred
Dispatching or scheduling experience with Technicians, Project Managers, etc
Experience with AS400 a plus
Benefits
Competitive salary and benefits package
Company
Shambaugh & Son, L.P.
Founded in 1926, Shambaugh & Son, L.P.
Founded in 1926
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Veerkamp
CFO
Mike Moore
TUCSON SALES
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