Crexi · 1 day ago
Help Desk Technician
Los Angeles, CA
Full-time
Onsite
Entry Level
$28/hr - $32/hr
1+ years expCrexi is reimagining commercial real estate with an AI-powered platform designed to enhance efficiency and transparency in deal-making. The Help Desk Technician will provide tier-1 and tier-2 technical support, serving as the first point of contact for end-users and ensuring smooth operational productivity by resolving technical issues.
Commercial Real EstateMarketplaceReal EstateSaaS
Responsibilities
Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
Troubleshoot hardware, software, and network connectivity issues
Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
Install, configure, and maintain desktop computers, laptops, and printers
Escalate complex issues to senior IT staff when necessary
Accurately document all support interactions in the ticketing system
Create and maintain knowledge base articles for common issues and solutions
Follow established IT procedures and protocols
Track and monitor ticket status to ensure timely resolution
Deliver excellent customer service with patience and professionalism
Communicate technical information clearly to non-technical users
Set appropriate expectations regarding issue resolution timeframes
Follow up with users to ensure issues are fully resolved
Qualification
Required
1-3 years of experience in a help desk or technical support role
Strong working knowledge of MacOSX and Microsoft Windows operating systems
Experience with Microsoft 365 suite and related cloud services
Understanding of Microsoft 0365 user and group management
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and troubleshooting skills
Strong written and verbal communication skills
Ability to prioritize and manage multiple support requests simultaneously
Customer service orientation with a positive attitude
Preferred
Experience with remote support tools (Teamviewer, Splashtop)
Knowledge of ITIL framework and best practices
Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
Basic understanding of cybersecurity principles
Benefits
Full Medical, Dental, Vision Health Benefits
Competitive Compensation Package, Base, Bonus, and Stock Options
401K
Growth Opportunities and Career Development
Gym Membership to LA Fitness Fitness
Perks and Discounts from Perkspot
Company
Crexi
Crexi is a technology solution that consolidates commercial real estate tools into a single platform for brokers, investors, and tenants.
201-500 employees
H1B Sponsorship
Crexi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Jackson Square VenturesTenOneTen Ventures
2024-04-25Convertible Note
2020-05-22Series C
2020-01-24Series B· $30M
Leadership Team
Michael DeGiorgio
Founder and CEO
Eli Randel
Chief Operating Officer
Recent News
Business Insider
2025-12-03
Company data provided by crunchbase