Armis · 2 days ago
Technical Customer Success Manager (Healthcare)
Houston, TX
Full-time
Hybrid
Senior Level
$130K/yr - $165K/yr
5+ years expArmis is the leading agentless, enterprise-class device security platform, and they are seeking a Healthcare Network Technical Customer Success Manager to join their global Customer Success organization. This role focuses on driving secure connectivity and operational excellence in healthcare environments, ensuring the effective deployment of the Armis platform and collaborating with various teams to enhance security and compliance.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Lead adoption and deployment of the Armis platform across healthcare networks, ensuring seamless visibility into IoMT, and IT/OT assets
Map clinical workflows to security architecture, helping align the platform with healthcare compliance frameworks (e.g., HIPAA, HITECH, NIST)
Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation, device communication policies, and risk-reduction strategies
Serve as the technical liaison between customer engineering teams and Armis cross-functional stakeholders (Product, Support, Sales, and Engineering)
Guide integration efforts with WLC, CMMS, NAC, Firewalls and other security and ITSM tools (e.g., ServiceNow, Cisco ISE, Palo Alto, CrowdStrike)
Conduct health assessments and configuration reviews to ensure optimal performance, accurate asset classification, and high-fidelity risk scoring
Translate technical findings into executive outcomes, presenting ROI, uptime improvements, and reduced clinical risk to leadership
Mentor customer teams on vulnerability management, threat response, and network best practices within healthcare environments
Partner with Armis Product and Engineering to influence roadmap priorities based on real-world healthcare use cases
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience
5+ years of hands-on experience in network engineering, architecture, or security operations — within healthcare systems, hospitals, or clinical networks
3+ years in a customer-facing role (Customer Success, Technical Account Management, or Implementation Engineering)
Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT, etc.) and how they relate to biomedical and IoT devices
Proven experience with network discovery, segmentation, and vulnerability remediation tools (e.g., Cisco, Palo Alto, Armis, Qualys, Tenable)
Understanding of clinical device workflows and their dependencies on secure connectivity and uptime
Excellent communication and presentation skills, able to engage both technical teams and executive healthcare leaders
Strong project management skills with the ability to balance multiple hospital deployments simultaneously
Preferred
Experience securing medical and IoMT ecosystems in hospitals, labs, or life-science organizations
Familiarity with healthcare network manufacturers and clinical device vendors (Philips, GE Healthcare, Siemens, Medtronic, etc.)
Certifications: HCISSP, CISSP, CCNP, CEH, or Healthcare Security certifications (e.g., HCISPP)
Experience with scripting or automation (Python preferred) for network or asset management tasks
Understanding of regulatory compliance frameworks (HIPAA, HITECH, ISO 80001, NIST CSF)
Working knowledge of MDS2 documentation and its role in evaluating medical-device security controls within healthcare environments
Ability to travel up to 20–25% quarterly for on-site customer workshops and architecture reviews
Benefits
Bonuses
Commissions
Stocks
Health insurance benefits
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
Jerusalem Post
2026-01-11
2026-01-11
2026-01-07
Company data provided by crunchbase