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Ryan Specialty · 1 month ago

Processing Assistant

Jacksonville - Florida - Nations Way

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Ryan Specialty is a company focused on providing quality service and elite customer satisfaction. The Processing Assistant role involves handling internal, external, and electronic mail, as well as supporting various service-related departments while maintaining productivity and quality standards.

Financial ServicesInsuranceRisk Management

Comp. & Benefits

Responsibilities

Indexing incoming work items in OnBase for various departments including the Large Commercial Underwriters

Handling internal/external/electronic mail functions to include prepping, scanning and processing various mail tasks daily

Cover the shipping/mail area when needed

Processing compliance related tasks

Cover Reception area as needed which includes:

Answer and route incoming calls within established time frame when covering that role

Serve as first point of contact when greeting visitors/guests

Supply security badges to visitors and existing employees, when applicable

Maintain neat and orderly appearance in lobby

Handle administrative requests from Executive office and provide support to Operations and all other departments, as needed

Utilize company systems and guidelines to process all transactions while maintaining production and quality standards, to include but not limited to, processing and mail related functions and posting notices

Handle processing requests based on learned skill sets and troubleshoot processing related problems

Work in partnership with stakeholders and US Assure’s corporate vision and mission

Ensure all problems, processing and inquiries are handled efficiently within established time frames

Participate in knowledge transfer within team

Qualification

Mailroom machineryBusiness softwareCustomer serviceMulti-line phone systemTyping 35 WPM

Required

Basic knowledge of all mailroom machinery (i.e. letter-opener, postal machines, scanning equipment)

Basic knowledge of accepted business software to include mainframe systems and Internet

Solid understanding of customer service principles

Basic knowledge of multi-line phone system

Ability to accurately type 35 WPMs

Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused

Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior

Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning

Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others

Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems

Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties

Handling Pressure - Maintains focus, maintains relationships, and copes effectively

Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility