ADT · 1 month ago
Existing Customer Retention Coordinator
Jacksonville, FL
Full-time
Hybrid
New Grad, Entry LevelADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and services. The Existing Customer Retention Coordinator role involves answering customer calls, identifying their needs, and facilitating the appropriate response, while also preparing for potential advancement within the Retention Teams.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Answer incoming calls from customers and/or ADT employees
Identify the reason for the call through discovery
Determine proper solution for customer, make recommendation, and overcome objections if needed
Transfer the call to the appropriate group for handling that ensures the optimum customer experience
Schedule appointments where applicable
Reschedule service or installation appointments where applicable
Process cancellation requests where applicable
Performs other duties and related work as assigned
Qualification
Required
High school diploma or equivalent
Experience working with multiple screens and programs
Computer proficiency and problem-solving skills
Ability to persuade customer to agree on recommended path and/or overcome customer objections
Self-motivated and a professional attitude
Ability to work varied hours based on business needs
Excellent time management, planning and proactive thinking skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to perform duties in a dynamic, fast paced work environment with frequent changes
Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
Must be able to work with confidential information regarding customer accounts and employee files
Ability to work from home, and supply a distraction free environment, or in the office based on business needs
Preferred
some college preferred
Experience in Customer Service and Sales/Retention preferred
Company
ADT
ADT is a security company that provides smart home solutions and business security.
Founded in 1874
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
Company data provided by crunchbase