Paid Ads Academy by Ashley Brock · 1 month ago
Director of Client Success
Atlanta, GA
Full-time
Hybrid
Director/Executive
$175K/yr - $210K/yr
10+ years expPaid Ads Academy is one of the fastest-growing woman-owned startups in advertising education, and they are seeking a Director of Client Success to lead and scale their client success department. This role is responsible for overseeing the entire client experience, aligning strategy across various departments, and improving client retention and satisfaction.
Professional Training & Coaching
Hiring Manager
Laci Hunter
Responsibilities
Customer Experience: Own the end-to-end client experience from onboarding and activation to engagement, retention, renewals, capturing client feedback and ensuring clients are supported and achieving their goals
Strategy & Reporting: Lead department strategy, measure key KPIs, and report on client success performance and LTV impact
Churn & Retention Improvement: Drive performance and trackable results by reducing churn, increasing NPS, and improving client retention and lifetime value through proactive engagement
System Design: Build and maintain scalable client success and support systems, including onboarding, activation, progress, retention, feedback, and offer adjustments
Sales & Client Success: Design, improve and manage the handoff process for smooth transitions from sales to client success implementation
Team Management & Hiring: Coach and mentor current and future Client Success team members, define roles and team capacity, and support hiring as the team grows
Cross-Functional Leadership: Collaborate with brand, education/coaching, sales, and operations teams to ensure alignment and maximize client experience and results
Process Improvement: Continuously refine systems and processes to improve client experience, retention, and life-term value
Qualification
Required
10+ years of experience leading client success teams or departments in companies with greater than $20M in annual revenue
Proven ability to scale teams, systems, and client journeys through multiple business growth stages
Strong leadership skills, including team management, coaching, hiring, and cross-functional collaboration
Data-driven mindset with strong analytical and reporting capabilities
Performance-backed data showing ability to drive results in improving client retention and reducing churn
Experience setting and managing departmental KPIs and success metrics
Hands-on experience designing onboarding, engagement, and churn-prevention systems
Ability to increase client lifetime value through effective retention and upsell strategies
Preferred
AI first mindset and experience with using AI to streamline systems and processes with ChatGPT, Gemini, Claude, and more
Experience in high-ticket coaching or service-based businesses
Experience with platforms like Kajabi, GoHighLevel, Slack, and Monday.com
Benefits
Unlimited PTO: Flexible time off, moving to unlimited after 6 months, plus company-wide holidays.
Retirement Plan : 401k with employer match after 6 months.
Wardrobe Stipend: $2,000 first-year bonus for business and event attire.
Home Office Stipend: To create a productive remote workspace.
Annual Incentive Trip: Fully-paid team trip to a bucket-list destination.
Private Wellness Center: Monthly access to gym, sauna, and cold plunge (Located in Georgia)
Company
Paid Ads Academy by Ashley Brock
At Paid Ads Academy, formerly Marketing Matters, we empower entrepreneurs and personal brands to Become Findable™ through strategic, high-converting paid ads coaching and education.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase