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ChenMed · 3 days ago

Care Promoter 1

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $23.56/hr

ChenMed is a family-owned and physician-led healthcare provider transforming care for seniors. The Care Promoter 1 serves as a patient advocate, providing exceptional customer service and administrative support while interacting with patients and ensuring their comfort during clinic visits.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients

Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system

Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual

Clearly communicates information about ChenMed clinical personnel to patients and other individuals

Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary

Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving

Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients

Presents patients with customer service survey during check out and escalates if needed for immediate service recovery

Participates in daily and weekly huddles to provide details on patients

Maintains the confidentiality of patients’ personal information and medical records

Reviews patients’ personal and appointment information for completeness and accuracy

Transmits correspondence by mail, email or fax

Performs other duties as assigned and modified at manager’s discretion

Qualification

Customer service skillsEMR systemsMicrosoft Office SuiteDetail-orientedListening skillsProfessional attitudeFluency in EnglishVerbal communication skillsWritten communication skills

Required

Exceptional customer service skills and passion for serving others

Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Skilled in operating phones, personal computers, software and other basic IT systems

Ability to communicate with employees, patients and other individuals in a professional and courteous manner

Detail-oriented to ensure accuracy of reports and data

Outstanding verbal and written communication skills

Demonstrated strong listening skills

Positive and professional attitude

Proficient in Microsoft Office Suite products including Excel, Word and Outlook

Ability and willingness to travel locally and regionally up to 10% of the time

Spoken and written fluency in English

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)