AI Deployment Engineer jobs in United States
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Crescendo · 1 month ago

AI Deployment Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

Crescendo is a company focused on peak customer experience performance in the AI era. They are seeking an AI Deployment Engineer to manage technical implementation activities and ensure successful onboarding of customers, collaborating with various internal teams to meet Partner needs.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
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Growth Opportunities

Responsibilities

Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering
Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines
Design, build, and deploy the CX bot
Collaborate with design engineering teams and the Partner to connect the Partner’s knowledge sources to the platform
Develop, test, and implement the models to enhance bot accuracy, performance and stability
Integrate bot with existing systems and platforms to provide seamless user experiences
Facilitate User Acceptance Testing with the Partner to validate the deployment
Oversee the bot's deployment to the production environment, ensuring a smooth launch
Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics
Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot
Serve as a liaison between Crescendo’s Product team and customers, capturing feedback and communicating product updates
Collaborate with Sales, Customer Success and other internal teams to ensure consistent customer experiences

Qualification

Conversational AI solutionsIntegration with CRMsWeb technologiesAnalytical skillsProject managementCommunication skillsInterpersonal skillsCollaborationProblem-solving

Required

4-6 years of experience building and deploying conversational AI solutions (voice and chat bots)
4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software
Experience integrating AI solutions with support CRMs such as Zendesk, Gorgias, and Kustomer, including configuring workflows, ticketing logic, and data handoffs between systems
Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript
Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Company

Crescendo

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Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
dateFounded in 2024
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.crescendo.ai

Funding

Current Stage
Late Stage
Total Funding
$50M
Key Investors
General Catalyst
2024-10-02Series C· $50M

Leadership Team

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Matt Price
Founder and CEO
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Michelle Donnelly
Chief Revenue Officer (CRO)
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Recent News

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2026-01-16
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2026-01-14
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Company data provided by crunchbase