Armis · 2 weeks ago
Technical Customer Success Manager (COPA)
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
$139K/yr - $188K/yr
5+ years expArmis is looking for a Technical Customer Success Manager to join their Customer Success Team, which plays a crucial role in helping customers maximize their investment in the Armis Platform. This role involves leading customer adoption and implementation, building trusted relationships, and coordinating with cross-functional teams to ensure customer objectives are met.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
Understand customer use cases and provide recommendations to improve security posture and platform utilization
Build and maintain trusted relationships with technical stakeholders and decision-makers
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
Ensure deployment and configuration align with key business use cases and are delivered on schedule
Stay current on third-party integrations and how they interact with Armis within customer environments
Serve as a subject matter expert in your area of technical proficiency
Partner with Product, Engineering, Support, and Sales teams to drive account success
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
5+ years experience in network engineering, architecture, support, or design
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
Strong communication and presentation skills across technical and executive audiences
3+ years experience in IT, security, healthcare tech, or similar environments
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Preferred
Knowledge of healthcare/ICT devices, manufacturers, or applications
Experience securing IT, IoT, or healthcare systems
Familiarity with scripting languages (Python preferred)
Ability to travel up to 20–25% per quarter
Benefits
Bonuses
Commissions
Stocks
Health insurance benefits
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-01-07
2026-01-07
2026-01-06
Company data provided by crunchbase