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RiseBoro Community Partnership · 5 days ago

Bilingual Spanish - Tenant Services Coordinator, Woodlawn (50619)

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

RiseBoro Community Partnership is focused on providing support services to previously homeless seniors. The Tenant Services Coordinator at Woodlawn Senior Living is responsible for coordinating on-site services, case management, and fostering tenant engagement while ensuring residents maintain their housing benefits.

CharityEducationNon Profit

Responsibilities

Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission

Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives

Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services

Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing

Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed

Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed

Educate residents on the available on-site services and other community resources

Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence

Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff

Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities

Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours

Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed

Other related duties as required by the Supervisor

Qualification

Experience in social servicesBilingual English/SpanishCommunicationInterpersonal skillsOrganizational skillsCommitment to missionRacism impactTeam playerProblem solvingFlexibilityAdaptability

Required

Experience in customer or client services required

Excellent verbal and written communication required

Bilingual English/Spanish speaker required

Strong interpersonal skills and ability to advocate

Ability to be a team player and the willingness to work with a diverse population

Ability to problem solve and work with a high level of autonomy required

Excellent organizational skills and ability to adequately manage time required

Ability to be flexible and adaptable required; weekends and evening hours as needed

Commitment to RiseBoro's mission, vision, and values

Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

Bachelor's Degree required

Preferred

Experience in social services setting preferred

Bachelor's Degree in social work, psychology, or a related human services field of study preferred

Company

RiseBoro Community Partnership

Since 1973, we've offered services designed to support every generation and meet the needs of the communities we serve— Seniors, Housing, Education, Health, and Empowerment.

Founded in 1973