Ingram Micro · 8 hours ago
AWS Technical Account Manager
Williamsville, NY
Full-time
Hybrid
Senior Level
$116K/yr - $196K/yr
5+ years expIngram Micro is a leading technology company for the global information technology ecosystem. The AWS Technical Account Manager will support enterprise customers in optimizing their use of AWS services by providing strategic technical guidance and fostering strong relationships.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Responsibilities
Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals
Make AWS service improvement recommendations that fit with your customer strategy and architecture
Evaluate, analyze and present periodic reviews of operational performance to customers
Champion and advocate for customer requirements with AWS (e.g. feature request)
Participate in customer requested meetings (via phone)
Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work directly with the support team to ensure that customer issues are resolved as expediently as possible
Produce and update documentation as required for both internal and customer facing purposes
An active and contributing member of our internal AWS technical community
Build and maintain a strong relationship with partners and internal technical team
Keep up to date with current and future technologies, products and strategies
Build and enhance relationships with peers
Continue development of TAM and technical skills
Maintain relevant vendor certifications
Qualification
Required
5+ years in technical support, service-desk or customer-facing IT roles
4+ years hands on experience supporting AWS
3+ years of design/ implementation/ operations/ consulting with distributed applications experience
3+ years' experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements
3+ years' experience deploying, configuring, and troubleshooting software or networking equipment
Knowledge and experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53
In-depth knowledge of AWS services, architecture and Well Architected Framework
Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders
Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving
Strong presentation abilities
Efficiently manages priorities both independently and in team environments
Demonstrates sound decision-making while balancing multiple priorities
Exercises independent judgment and adheres to deadlines and schedules
Strong listening skills and the ability to tailor solutions to client requirements
Technically minded, continually learning new technologies to support client partner needs
Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline
One or more valid AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required
Benefits
Healthcare benefits
Paid time off
Parental leave
A 401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase