University of California, Santa Cruz · 3 weeks ago
Desktop Support Analyst
Santa Cruz County, CA
Full-time
Onsite
New Grad, Entry Level
$33.95/hr - $37.47/hrThe University of California, Santa Cruz is a renowned public university located in Silicon Valley, known for its commitment to innovation and academic rigor. The Desktop Support Analyst will provide high-quality customer-focused support, install and maintain computer systems, and assist with the deployment of equipment and software in classroom and laboratory settings.
ArtEducationUniversities
Responsibilities
Guide and participate in level one, and some level two (create accounts in AD, Zoom, Confluence, SIS etc.) responses to Help Desk contact, forwarding issues and requests to other teams as established in protocols
Coordinate and collaborate with other Information Technology teams
Facilitate problem determination and resolution activities for staff desktop issues following established protocols and policies
Assist the IT Director and Systems Administrators in guiding the direction for desktop support and interaction with Programming Departments
Understand and enforce published, staff desktop policies and procedures
Facilitate projects to deploy computers and computer software and improve business processes
Organize, develop, test, document, and deploy the standard desktop software image
Maintain the process of re-imaging staff desktop systems, and keep them up to date
Receive, log, and perform analysis of requests for computer equipment, software, projectors, TVs, and other requirements for use in classrooms and laboratories
Develop schedules and logs to ensure sufficient equipment is available, provide alternatives as needed, and maintain an inventory of spares
Work with Extension staff and instructors to ensure correct operation of courses supported by computer-related classrooms
Perform quarterly assessments of lab and classroom-required software (CERF) for instruction for the upcoming quarter
Install, set up, maintain, and train end users on AV and teleconferencing equipment
Prepare classrooms and laboratories with required computer equipment, printers, and software, allowing sufficient time for testing by instructors or program assistants
Utilize imaging tools and software to assist in preparing software for use
Organize, develop, test, document, build, and deploy the standard desktop, classroom, and laboratory computer images
Develop a plan for the systematic patching and re-imaging of classroom and laboratory desktop systems
Build and maintain virtual classrooms/labs, and Windows, Linux, and MAC operating systems as required for courses
Perform periodic lab cleanups
Implement cable management
Patch Windows, MAC, and Linux operating systems
Perform password resets for user accounts and basic troubleshooting
Maintain software and equipment inventory, and licenses. Document IT-related instructions and processes
Train and keep up with changing technologies in the desktop support environment
Qualification
Required
Bachelor's degree in related area and / or equivalent experience / training
Experience with Audio/Video teleconferencing systems, such as Zoom, Teams, and Jabber
Experience in installing, deploying (imaging), testing, and troubleshooting a wide variety of software application and operating systems, including MS Office Suite, Adobe Creative Cloud, browsers, email clients, Windows, MacOS and Linux operating systems
Basic knowledge of computer networking sufficient to install, test, and troubleshoot networked devices. Ability to create and accurately maintain equipment inventories
Good technical and non-technical verbal communication skills. Ability to disseminate information to end-users and clients who have a wide range of computing skills in a cheerful and friendly manner
Good technical and non-technical written communication skills
Excellent organizational skills with the ability to prioritize workload with the pressure of competing deadlines while remaining flexible and professional
Ability to work effectively with both technical and non-technical personnel
Ability to solve problems and resolve conflicting user requests under time pressure with frequent interruptions
Ability to troubleshoot computer problems down to the component and motherboard level
Ability to work independently and as part of a team providing timely, high quality customer-focused services to the campus communities
Ability to illustrate a viewpoint and participate in collaborative, objective-driven teams
Ability to act with customer/constituent orientation and be attentive and responsive to customer concerns. Ability to successfully understand and translate the needs of varied client constituencies into IT support requirements
Ability to learn new information, both technical and procedural
Preferred
Knowledge and experience in the development of documentation including installation check lists, pre- and post-installation documentation, instructions, troubleshooting procedures, and diagrams
An understanding of project management techniques including the support of defined project activities and tasks
Familiar with Red Hat, Ubuntu, CentOS, and Debian flavors of Linux
Demonstrated aptitude with a variety of technical equipment including projectors, external storage devices, scanners, video-conferencing systems, including web cams, microphones, projectors, etc
Benefits
Medical / Dental / Vision Insurance Plans
UC Retirement Plans
Life Insurance / Legal Insurance / Discounted Pet Insurance
14 Paid Holidays Plus Accrued Vacation & Sick Leave
Employee Discount Programs and much more...
Company
University of California, Santa Cruz
UCSC opened in 1965 with 650 students. Forty-five years later, the campus is home to nearly 15,000 undergraduates and 1,500 graduate
Founded in 1965
1001-5000 employees
H1B Sponsorship
University of California, Santa Cruz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (48)
2023 (52)
2022 (41)
2021 (46)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$19.6MKey Investors
U.S. Department of AgricultureNational Endowment for the Humanities (NEH)James S. McDonnell Foundation
2023-06-21Grant· $10M
2023-01-10Grant· $0.15M
2022-02-24Grant· $0.25M
Leadership Team
Benedict Paten
Professor
Marco Rolandi
Jack Baskin Endowed Chair in Engineering
Recent News
News-Medical.Net
2025-11-24
2025-11-08
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