CEC Entertainment · 1 month ago
IT Service Desk Intern- Spring
Irving, TX
Internship
Onsite
Intern
Start in 2026 SpringCEC Entertainment is a leader in family dining and entertainment, and they are seeking an IT Service Desk Intern for the Spring 2026 semester. The intern will assist the IT support team in troubleshooting technical issues and gain hands-on experience in IT operations.
Restaurants
Responsibilities
Respond to incoming support requests via email, phone, or in-person
Provide timely and effective solutions to technical issues, escalating when necessary
Log all support interactions and resolutions in the ticketing system
Prioritize and manage multiple tickets simultaneously
Assist users with software installations, configurations, and updates
Guide users through troubleshooting steps to resolve hardware and software issues
Contribute to the development and maintenance of IT knowledge base articles
Document common issues and resolutions for future reference
Collaborate with other IT team members to resolve complex issues
Communicate effectively with end-users to gather information and provide updates
Qualification
Required
Currently pursuing a degree in Information Technology, Computer Science, or related field
Basic understanding of IT concepts and troubleshooting methodologies
Familiarity with operating systems (Windows, macOS) and common software applications
Strong verbal and written communication skills
Ability to convey technical information to non-technical users
Demonstrated customer service orientation
Patience and empathy when dealing with end-users
Ability to work collaboratively in a team-oriented environment
Willingness to learn and adapt to new technologies
Benefits
Gain practical experience in a real-world IT setting.
Exposure to a variety of technical issues and solutions.
Networking opportunities with experienced IT professionals.
Potential for future career advancement within the organization.
Medical
Dental
Vision
Life
Disability
401(k) retirement savings plan
Job training and career growth opportunities.
Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.
Company
CEC Entertainment
For over 40 years, CEC Entertainment has proudly served as the nationally recognized leader in family dining/entertainment and the place Where A Kid Can Be A Kid®.
Founded in 1977
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mark Gordon
Senior Vice President and Chief Operating Officer
Company data provided by crunchbase