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Stefanini North America and APAC · 1 day ago

Helpdesk Technician I

Detroit, MI

Full-time

Onsite

New Grad, Entry Level

Stefanini North America and APAC is seeking a Helpdesk Technician I to provide technical end-user support. The role involves resolving end-user problems through various communication channels and accurately tracking incidents and calls.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide technical end-user support via telephone, email, or web chat

Provide restorative or maintenance actions to resolve end-user problems

Respond to end-user problems based on standard procedures

Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Qualification

PC hardware troubleshootingPC software troubleshootingSoftware Application supportTicketing system familiarityCustomer service skillsEnglish communication

Required

Bachelor's degree or vocational in IT-related courses is a plus

Minimum of completed two (2) years in college or has finished a Diploma/Certificate course

Excellent in oral and written English communication

Excellent customer service skills

Must consistently meet or exceed required performance criteria

Able and willing to take several calls a day when necessary

Familiarity and good working knowledge in PC hardware and software troubleshooting

Must be willing to work in different shifts

Fresh graduates are encouraged to apply

Preferred

Prior Software Application support (e.g. Outlook, etc.) experience is a plus

Prior BPO experience in Technical Support is a plus

Familiarity with ticketing system, a strong advantage

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)