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Proconex · 1 month ago

Customer Service Associate / Front Desk Reception

Royersford, Pennsylvania, United States

Full-time

Onsite

New Grad, Entry Level

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region, providing a full portfolio of Process Automation Control Systems and related services. The Customer Service Associate will play a pivotal role in supporting customers with inquiries, maintaining product knowledge, and facilitating project coordination while acting as the first point of contact for customers.

Electronics

Growth Opportunities

No H1B

Responsibilities

Work in digital ticket system to review, update, and close tickets created by customers and/or Proconex employees

Interface with vendors, principals, shipping companies, and customers through phone, email, and other forms of communication

Answer phone calls and assist the customers to get to the correct party. Collect and record call information accurately

Support sales operations and outside sales team with administrative tasks and to focus on customer satisfaction and on-time delivery throughout all stages of the sales and order cycles

Provide project coordination and document control support for quotations and orders. Including but not limited to requesting documents from outside parties and coordinating deliveries to the customer

Interact with customers regarding order status and invoicing inquiries and engage with business operations to validate the status and provide timely responses

Coordinate customer return/cancellation requests. Expedite critical orders to meet customer deadlines

Resolve all customer issues and complaints in a timely manner and following up to ensure resolution and satisfaction. Collect feedback on recurring issues and escalate appropriately

Greet all visitors upon arrival to Front Desk and act as liaison with who they are meeting in the office

Qualification

Customer service experienceDigital ticket systemsProject coordinationMicrosoft OfficeMultitaskingInterpersonal skillsAttention to detailVerbal communicationWritten communication