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Snap Inc. · 1 day ago

Trust & Safety Specialist, Global Operations

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$81K/yr - $121K/yr

2+ years exp

Snap Inc. is a technology company that empowers people to express themselves and connect with others through its products. The Trust & Safety Specialist will enhance user experience by managing safety incident reports, improving workflows, and mentoring team members to ensure community safety.

Computer Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report

Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows

Review team members’ work, provide feedback, create and deliver training

Identify and escalate new issues and trends

Assist in improving our support resources and content

Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency

You set an example and are an active mentor of others, showing flexibility and impeccable teamwork in order to effectively prioritize competing demands

Qualification

Content moderation experienceData management skillsOnline safety knowledgeZendeskJIRALookerCommunication skillsProblem-solving abilityTeam playerWork independently

Required

Excellent verbal and written communication skills

Experience reviewing sensitive content and a meticulous attention to detail

Familiarity with online child safety, fraud, spam, or other types of abuse

Proven track record managing data sets and using data to inform decision making

Agility in adopting new workflows and prioritizing competing demands

Experience collaborating with internal and external stakeholders at various levels within the company

Great judgment and ability to problem-solve, both alone and with peers

Developed perspective on prominent trends and issues in the online safety world

A passion for Snapchat and ability to focus and thrive in a fast-moving environment

A strong team player who is also able to work independently with minimal oversight

Experience interacting with NCMEC or law enforcement is advantageous

Experience working with tools like Zendesk, JIRA, and Looker

Bachelor's degree, or 4 years of practical experience in lieu of a degree

2+ years of experience in content moderation and/or on- or off-platform investigations

Ability to work a rotating weekend schedule as needed

Preferred

Experience owning complex investigations

Benefits

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support programs

Compensation packages that let you share in Snap’s long-term success

Company

Snap Inc.

Glassdoor3.6

Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.

Founded in 2011

Santa Monica, California, US

5001-10000 employees

https://careers.snap.com/

H1B Sponsorship

Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (394)

2024 (366)

2023 (332)

2022 (356)

2021 (318)

2020 (237)