Cayuse Holdings · 1 month ago
Senior Computer User Support Specialist
Pierre, SD
Full-time
Hybrid
Senior Level
$20/hr - $32/hr
6+ years expCayuse Holdings is a company that values Innovation, Excellence, Collaboration, Adaptability, and Integrity. The Senior Computer User Support Specialist is responsible for providing 24/7 IT technical support to USACE end users, ensuring the proper configuration and maintenance of various devices, and managing the asset lifecycle.
Finance
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies
Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets
Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable
Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
Troubleshoot printer, computer, and peripheral incidents
Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols
Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service
Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards
Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services
Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections
Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity
Other duties as assigned
Qualification
Required
Associates degree in relevant field
6 years' experience in computer user support
Valid driver's license, travel may be required
Experience supporting Windows 10, and MS Office 2013
Experience using ServiceNow or a similar ticketing system
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
COMPTIA Security Certification
Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner
Exceptional verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner
Must be self-motivated and able to work well independently as well as on a multi-functional team
Ability to handle sensitive and confidential information appropriately
Preferred
5 years Preferred Hands-on experience with Spring Boot Java Applications
5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later
5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
5 years Preferred Hands-on experience with web applications developed for Cloud platform
5 years Preferred Hands-on experience with CI/CD methodology
5 years Preferred Hands-on development experience for mobile and tablet platforms
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase