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Xanterra Travel Collection · 4 hours ago

Employee Relations Manager - Columbia Falls, MT

Columbia Falls, MT

Full-time

Onsite

Mid Level

3+ years exp

Xanterra Travel Collection is seeking an Employee Relations Manager to join their Human Resources team in Columbia Falls, Montana. This role involves managing employee relations, supporting seasonal hiring efforts, and ensuring a positive work environment for all team members.

Hospitality

Responsibilities

Build Meaningful Connections: You’ll be the go-to HR partner for Location Managers, Assistant Managers, department leaders, and employees across the park. Whether you're joining a team huddle, dropping by a lodge, or checking in after hours, you’ll build trust and connection by showing up with professionalism, authenticity, and approachability

Be a Trusted Ear (and Voice of Reason): Employees will turn to you when they need guidance, support, or just someone to listen. You’ll handle sensitive issues with empathy, discretion, and tact—making sure people feel heard, supported, and connected to the resources they need

Tackle the Tough Stuff (with Heart): From roommate conflicts to policy concerns, you'll navigate a wide variety of employee relations issues with fairness, judgment, and consistency. You’ll know when to step in, when to coach, and when to escalate to leadership—always keeping people and policy in balance

Lead with Integrity in Investigations: When serious concerns arise—like harassment, discrimination, or misconduct—you’ll take the lead on investigations. You’ll conduct thorough, timely, and compassionate interviews, and work closely with the HR Director and Operations leaders to recommend action rooted in policy and sound judgment

Keep Communication Flowing: Whether you're fielding questions from staff, chatting with the National Park Service, or updating leadership, you’ll keep the lines of communication open, clear, and respectful across all levels

Protect What Matters: You’ll safeguard employee records, maintain strict confidentiality, and ensure HR paperwork gets where it needs to go. You’ll also stay up to date on employment laws and help others stay compliant, too

Be the HR Role Model: Your daily presence helps set the tone. Whether you're walking the walk with our company values or helping a new employee feel welcomed on day one, you'll embody what it means to be a trusted leader and team player

Team Up and Dive In: You’ll collaborate with the rest of the HR crew on everything from onboarding to retention strategies to seasonal wrap-ups. When there's a need, you jump in—no job is too small when you're building something great

Spot Trends and Take Action: Keep an eye on what's happening in the field. You’ll track seasonal turnover and engagement patterns and bring smart, thoughtful ideas to leadership about how to make Glacier an even better place to work

Celebrate and Motivate: Help us recognize the awesome work our employees do every day. You’ll be part of the team that brings energy, fun, and heart to our employee engagement and recognition programs—because we believe happy teams create incredible guest experiences

Supporting Recruiting Efforts: During the off-season (November-March), you’ll support seasonal recruiting efforts—reviewing applications, conducting interviews, and helping hire the next great team for Glacier’s upcoming season

Qualification

Employment lawWorkplace investigationsHR best practicesRecruiting experienceProfessionalismCommunication skillsConflict resolutionTime managementIntegrityTeam collaborationAdaptability

Required

A strong understanding of employment law, workplace investigations, and HR best practices—you know how to navigate the rules while keeping people at the center

You're a great listener, a skilled communicator, and a natural at diffusing tension

People trust you to be fair, calm, and clear—even when emotions run high

You thrive in dynamic environments and can manage your time, workload, and priorities independently—even when things get busy (and they will, especially in the summer)

You're energized by recruiting and talent connections—confident in your ability to prioritize a high volume of requisitions and candidate flow without losing momentum

You're excited by the idea of hitting the road! Frequent travel throughout Glacier National Park during the summer season—including occasional overnight stays—is something you're fully on board with

You're a clear, thoughtful communicator in both writing and conversation—and you know how to adapt your tone and approach for different audiences

You bring a high level of integrity, professionalism, and sound judgment to everything you do, especially when handling confidential or sensitive matters

Minimum 3 years of progressive experience in Employee Relations or Human Resources