Crump Life Insurance Services ยท 2 days ago
Principal Infrastructure Engineer
Pennsylvania, United States
Full-time
Onsite
Lead/StaffCrump Life Insurance Services is a company that values collaboration and investment in its employees. They are seeking a Principal Infrastructure Engineer to provide hands-on leadership in managing technical infrastructure, ensuring production stability, and optimizing IT service capabilities.
BankingFinancial ServicesInsuranceLife InsuranceRetirement
Responsibilities
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex technical infrastructure issues
Responds to issues in a timely manner by receiving and investigating incidents or service tickets
Analyzes and observes trends with technical issues and develops recommendations for long-term improvements
May engage, negotiate and manage contracting with outside vendors
Applies in-depth knowledge of technical infrastructure, support, and an understanding of best practices
Provides implementation and service support of core IT Platform infrastructure with a focus on Production Stability / Uptime
Provides continuous Capacity Planning to ensure service demands can be met
Manages EOL Evergreening of old equipment to manage technical debt
Provides continuous improvements of IT service capabilities through efficiency & optimization
Maintains IT Service level monitoring through dashboards
Provides Oracle database management system support
Provides support for SOC-1 and SOC-2 compliance and carrier partner audits
Purchase equipment and supplies as provided for in the budget to complete projects
Assist with budget development
Duties may require non-routine analysis, research and follow-through
Qualification
Required
Effective interpersonal and written communication skills
Ability to provide excellent customer service to both internal and external customers
Effective time management skills
Ability to prioritize and accomplish multiple tasks simultaneously
Capable of working independently as well as in a team environment
Ability to work in a self-directed fashion
Experience with PC's in a Windows environment
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to analyze problems and develop solutions
Ability to communicate with individuals at all levels of the organization
Bachelor's degree or equivalent education, training and work-related experience
Excellent knowledge of technical management and data governance
Knowledge of current trends in IT hardware and systems software field
Database management skills with the ability to produce reports
Familiarity with the support and troubleshooting of personal computers and tablet devices
Ability to interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances
Ability to demonstrate sensitivity in handling confidential information
Company
Crump Life Insurance Services
Crump Life Insurance Services is a distributor and service provider of insurance and retirement products.
Founded in 1920
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-01-06Acquired
Leadership Team
Melanie Regan
Executive Assistant To The CEO
Ron Fulton
DIRECTOR LIFE Education Group
Recent News
2025-08-25
Company data provided by crunchbase