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Woodforest National Bank · 1 month ago

Applications Support Analyst II

The Woodlands, TX

Full-time

Onsite

Mid Level

3+ years exp

Woodforest National Bank is a diverse and inclusive team within a nationally recognized award-winning bank. The Applications Support Analyst II is responsible for maximizing the functionality and operational efficiency of software systems and solutions by providing technical and administrative support for designated applications, systems, and servers.

Banking

Responsibilities

Researches, troubleshoots and resolves reported system issues; escalates issues when necessary

Performs system maintenance such as deploying patches, updates and upgrades; monitors system performance and performs actions to maintain data integrity

Recommends improvements or changes to technical and functional designs where appropriate

Perform technical validation and testing to ensure requirements are satisfied and do not have a negative impact

Develop or enhance application support procedures/processes, deployment documentation, release notes, and relevant training documentation for knowledge transfer as needed

Qualification

Microsoft network skillsWindows server administrationAgile methodologiesITIL experienceDatabase maintenanceWorkflow designTechnical writingCustomer service skillsAnalytical skillsOrganizational skillsProblem-solving skills

Required

3 - 5 years information technology support service required

1 year of Agile and/or ITIL experience required

Excellent technical skills with Microsoft network and PC operating systems including working knowledge of current network hardware protocols and standards, database maintenance, windows server administration and desktop application support

Strong working knowledge of workflow design and implementation

Working knowledge of Agile and ITIL development technologies and tools, and software engineering concepts, methodologies, and architectural styles

Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics

Solid analytical skills with strong attention to detail and concern for data accuracy

Strong organizational, process and project management skills with the ability to prioritize workload, multi-task, and meet deadlines in a fast-paced environment

Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment

Ability to work from a directive with little or no supervision; minimum rework required from supervisor