Field Technician I - Nashville, TN jobs in United States
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Technology Lab ยท 2 months ago

Field Technician I - Nashville, TN

positionNashville, TN
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Technology Lab is seeking a Tier 1 Field Technician to provide onsite and remote technical support. The role involves installing, configuring, troubleshooting, and maintaining various hardware and software systems while ensuring excellent customer service.

Information TechnologyIT ManagementSecurity
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H1B Sponsor Likelynote

Responsibilities

Provide onsite and remote technical support to clients
Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
Diagnose minor A/V issues such as HDMI, projectors, doc cams
Handle help desk tickets and escalate issues to higher tier techs as needed
Provide excellent customer service and technical support
Ensure proper documentation and communication of all client interactions and resolutions
Work closely with other techs to resolve complex technical issues

Qualification

Technical support experienceGoogle WorkspaceMicrosoft 365CompTIA A+ certificationNetwork hardware knowledgeCustomer service skillsProfessional appearanceCommunication

Required

Candidates must reside in the Nashville, TN area
High school diploma or equivalent
1-2 years of experience in a technical support role
Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
Ability to lift up to 50 pounds and stand on feet for long periods of time
A valid driver's license
Excellent communication and customer service skills
Professional appearance and demeanor
Availability to work onsite at clients 70% of the time and remotely 30% of the time
Ability to work occasional evenings and weekends as needed
Willingness to participate in an on-call rotation

Preferred

CompTIA A+ certification

Benefits

Company car
Cell phone for work use

Company

Technology Lab

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Technology Lab provides security, technology strategy, and managed IT services for businesses and schools.
dateFounded in 2009
location
Nashville, Tennessee, USA
people-size11-50 employees
web-link
https://www.technologylab.com

H1B Sponsorship

Technology Lab has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)

Funding

Current Stage
Early Stage

Leadership Team

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James Pope
Chief Revenue Officer
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Recent News

Nashville Business Journal
Technology Lab to invest $1.8 million, create 71 jobs in Nashville
2024-01-05
Company data provided by crunchbase