2U · 2 days ago
AgentForce Architect
Crystal City, MO
Full-time
Hybrid
Senior Level, Lead/Staff
$190K/yr - $214K/yr
10+ years exp2U is a leading company focused on delivering world-class higher education at scale through innovative online learning platforms. They are seeking a visionary Agentforce Architect to lead the architecture and delivery of intelligent, AI-driven service experiences across the learner journey, particularly leveraging Salesforce capabilities for personalized student engagement.
Cloud ComputingEdTechEducationSoftware
Responsibilities
Architect and oversee implementation of Salesforce Agentforce solutions including Service Cloud, Agent Console, Omni-Channel, Voice, Live Agent, and AI-powered automation
Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions
Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams
Leverage Salesforce Data Cloud to create unified learner profiles and power AI-driven recommendations
Integrate Einstein features (e.g., Next Best Action, Opportunity Scoring, Case Classification) into student support workflows
Design and implement productivity features such as Macros, Quick Text, automated emails, and GPA/activity-based triggers
Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle
Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle
Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration Standards
Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts
Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders
Support training design and delivery in partnership with change management and end-user enablement teams
Qualification
Required
10+ years of Salesforce platform experience, with 5+ years as a Technical or Solution Architect
Hands-on experience with Salesforce Service Cloud, Sales Cloud, SFMC (Preferable) and Agentforce / Agent Workspace
Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat
Strong expertise in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow
Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.)
Familiarity with Salesforce data security models, permission sets, and role hierarchies
Salesforce Certified Application Architect or Salesforce Certified System Architect required
Salesforce Certified Service Cloud Consultant required
Preferred
At least one full implementation experience of Agentforce preferred
Salesforce Certified Agentforce Specialist or Service Cloud Voice / Omni-Channel Accredited Professional
Salesforce Data Cloud Consultant certification or practical experience with Data Cloud ingestion and unification
Experience designing AI-powered workflows and multi-agent systems
Knowledge of CTI platforms and voice integrations within Salesforce environments
Background in regulated industries such as higher education, healthcare, or financial services
Familiarity with Agile methodologies and DevOps tooling such as Copado or Gearset
Salesforce Certified Technical Architect (CTA) is a strong plus
Experience developing Large Language Models (LLMs) beyond Salesforce Agentforce, or working with other AI Copilot platforms
Benefits
Medical, dental, and vision coverage
Life insurance, disability, and 401(k) employer match
Free snacks and drinks in-office
Generous paid holidays and leave policies, including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
Company
2U is a cloud-based Software-as-a-Service platform that provides schools with the comprehensive operating infrastructure.
1001-5000 employees
H1B Sponsorship
2U has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (5)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$426.88MKey Investors
Hilman VenturesBessemer Venture PartnersHighland Capital Partners
2019-11-05Acquired
2018-06-01Post Ipo Equity· $331M
2014-03-28IPO
Leadership Team
Anant Agarwal
Chief Academic Officer
B
Brooks Garber
Deputy General Counsel, Business, Legal, and Regulatory Affairs
Recent News
2025-12-09
Company data provided by crunchbase