Apply on Employer Site

Treasure Island Hotel & Casino · 1 day ago

Ticket Office Supervisor

Clark County, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Treasure Island Hotel & Casino is seeking a Ticket Office Supervisor to oversee ticket office operations and ensure efficient service. The role involves supervising staff, managing sales operations, and assisting guests while maintaining high standards of customer service.

EventsHospitalityHotelMedia and EntertainmentResortsVacation Rental

Responsibilities

Supervises assigned operational functions while being consistent with the property’s strategic plan and vision

Ensure smooth and efficient ticket office operations

Provides work direction and motivates employees

Supervises sales operations, including maintenance of property specific shows and events

Answers multi-line phones and makes reservations as needed

Occasionally assists guests at the counter to help control traffic flow

Weekly group reservations follow-up, including assisting with payments paid and credited

Assisting accounts receivables with disputes, including researching all avenues possible to prevent revenue loss

Responsible for all needed daily reports for both individual cashiers, and the department as a whole

Must deal directly with guests to settle any disputes or inconveniencing issues they might be encountered

Responsible for inputting all casino marketing reservations for property specific show

Responsible for inputting all wholesale reservations for property specific show

Manages multiple blocks for wholesalers, producers, and casino on a daily basis

Creation of department specific forms

Creation and maintenance of department specific spreadsheets

Maintaining employee files, including disciplinary and commendation issues, timekeeping forms, etc

Involved in the ongoing training of all employees

Verifying payroll reports on a weekly basis

Assisting the ticket office director as needed

Performing all other job related duties

Qualification

Ticket office experienceSupervisory experienceCustomer service experienceAccounting principlesComputer knowledgeEmployee relationsProfessional appearance

Required

Professional appearance and demeanor a must

High school diploma required

Preferred

2 years' previous ticket office experience

2 years of customer service experience

Previous supervisory experience

Knowledge of computers and employee relations practices

Knowledge in accounting principles such as reconciliation practices

Company

Treasure Island Hotel & Casino

Treasure Island - TI Hotel & Casino, a Radisson Hotel is the award winning resort on the Las Vegas Strip featuring Mystère by Cirque du Soleil®, Oleksandra Spa, 11 restaurants, 9 bars and lounges, over 90,000 sq.

Founded in 1993

Las Vegas, Nevada, USA

1001-5000 employees