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HEI Hotels & Resorts · 1 month ago

Senior Group Sales Manager

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

HEI Hotels & Resorts is an intimate all-suite retreat located on San Antonio’s Riverwalk. The Senior Group Sales Manager is responsible for managing accounts to achieve guest satisfaction and soliciting new group sales to meet and exceed revenue goals.

Responsibilities

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication

Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales

Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients

Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts

Develop and conduct persuasive verbal sales presentations to prospective clients

Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account

Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers

Prepare correspondence to customers, internal booking reports and file maintenance

Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required

Attend trade shows, community events and industry meetings

Advanced knowledge of market trends, competition, and key customers of the hotel

Comply with attendance rules and be available to work on a regular basis

Perform any other job-related duties as assigned

Qualification

Sales experienceRevenue managementHotel operations knowledgeMicrosoft WordMicrosoft ExcelDelphiLeadership skillsWritten communicationTeam playerAdaptability

Required

Ability to adapt communication style to suit different audiences

Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi

Advanced knowledge of sales skills, revenue management, training, and motivation of peers

Advanced knowledge of hotel and competitive market

Ability to execute appropriate action plans

Desire to participate as part of a team

Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning

Leadership skills to motivate and develop staff and to ensure accomplishment of goals

Able to set priorities, plan, organize, and delegate

Written communication skills to be concise, well organized, complete, and clear

Ability to work effectively under time constraints and deadlines

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc