AZUL Hospitality · 2 months ago
Business Transient Sales Manager ("Gerente de Ventas Transitorias de Negocios")
Colorado Springs, CO, USA
Full-time
Onsite
Mid Level
$22/hr - $25/hrAZUL Hospitality is a company focused on driving revenue for its hotels. The Business Transient Sales Manager is responsible for soliciting business from various segments, developing relationships with key accounts, and implementing competitive sales strategies to achieve hotel revenue goals.
HospitalityProject ManagementTourism
Responsibilities
Works with Area Director of Sales in identifying the top accounts of each stakeholder hotel, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels
Identifies share shift targets within the Business Transient segment and creates sales action to shift those accounts
May work with U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace
Negotiates yearly Special Corporate Negotiated rates annually to drive revenue growth within the segment year over year
Solicits potential new accounts or business opportunities by leveraging competitor intelligence software, and leads sending through internal referral mechanisms to identify local negotiated rates for each hotel
Ensure Hotel has property lead generation program to identify new business through Operations teams
Drives customer satisfaction through daily interactions, building rapport with repeat travelers within negotiated accounts, hosting hotel appreciation events
Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.)
Conducts site inspections for customer accounts
Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information
Qualifies and maintains customer’s long-term business potential
Presents stakeholder hotel benefits and features based on customer needs
Understands and utilizes all business processes written in support of the sales organization
Utilizes negotiation skills and creative selling abilities to uncover new business
Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels
Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand etc.) to sell effectively against the competition
Communicates trends, opportunities, and market changes to appropriate parties, as needed
Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads
Tracks weekly activities and relationship to revenue and room night production
Sets day-to-today priorities to complete assigned responsibilities
Actively participates and contributes to Sales Strategy Meetings as appropriate
Adjusts to significant variation in daily workload through independent prioritization
Activate local tactics to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities
Performs other duties as appropriate
Leverage Marriott deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share
Participates in community and hotel networking events and leads property related events that support the development of new accounts (e.g., Michigan Business Travel Association, Hosting Element’s Relax Reception, Plan and Host Quarterly Manager’s reception at each hotel)
Visits neighborhood target and local small business accounts and coordinate follow up efforts
Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas
Handles customer care issues and as necessary, refers them to the appropriate owner
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Services customers to obtain and grow share of the account
Works closely with the hotel’s Operations teams including Stakeholders, Front Office Teams to understand travelers needs within negotiated account segment
Qualification
Required
Must be able to travel on occasion, as needed
Must be able to speak, read, write, and understand the primary language used in the workplace
Requires good communication skills, verbal, written and electronic
Considerable knowledge of complex mathematical calculations and computer programs
Must have excellent leadership capability and customer relations skills
Must be detail oriented with outstanding organizational and communication skills
Must possess intermediate computer skills
Must possess basic computational ability
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS
Self-driven and able to work independently
High school or equivalent education required
Ability to provide and maintain a valid driver's license
Preferred
Bachelor's degree preferred
Sales & Marketing experience preferred
Prior experience in an administrative role preferred
Company
AZUL Hospitality
THE AZUL PORTFOLIO Our Brands, at a Glance RESORT & LIFESTYLE - Autograph Collection Hotels - Curio Collection by Hilton - Le Méridien - Renaissance Hotels - Tapestry Collection by Hilton - Tribute Portfolio Hotels PREMIUM - BW Premier Collection - Hilton - Hyatt Hotels - Sheraton Hotels & Resorts - Westin DISTINCTIVE/SELECT - AC Hotels - Aloft Hotels - Courtyard by Marriott - Hyatt Place - Moxy LONGER STAYS - Element by Westin - Embassy Suites - Homewood Suites - Residence Inn OUR MISSION We strive to be the premier independent hospitality company by providing genuine service, dialed-in management, honest operations, and fearlessly innovative approaches to maximizing the performance of hotel and resort assets.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alvaro Fraile
CEO I Azul Hospitality
Rick Mansur
President // CEO // Principal
Recent News
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