FirstClose · 1 month ago
Senior Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
3+ years expFirstClose is an innovative finance technology provider specializing in property and borrower data intelligence and settlement services for financial institutions. The Senior Support Engineer will maintain and support core applications, ensuring system integrity and maximizing functionality while developing tools for efficiency and monitoring.
BankingFinancial ServicesFinTechSoftware
Responsibilities
Ensuring communication and prioritization of software issues, including escalation of non-resolved issues, are reported to the development team in a timely manner
Ensuring integrity between core applications and their ancillary systems to minimize risk and business impacts
Maintaining knowledge of micro-service technology applications and the service impact of component failures
Recognizing trends in service disruptions due to application issues and making appropriate recommendations to IT Leadership using APM metrics
Managing APM dashboards and making recommendations for improvements
Serving as a technical resource, installing, and supporting vendor and proprietary applications and databases for the Credit Union’s business units (retail and business banking & lending, residential mortgage, accounting, and investment services)
Ensuring technology is used to its fullest capacity and achieves the optimal ROI by developing customized solutions that increase service levels, efficiency, and accuracy
Familiarity with DXI tools such as FullStory
Qualification
Required
3-5 years of experience in application support (Software Support/Web Application Support) is required
Knowledge of calling REST APIs
Familiarity with monitoring and logging for applications and systems
Experience in supporting applications using .NET 4.5/4.0/3.5, MS Visual Studio, MVC, C#.Net, ASP.Net, .Net, LINQ, AJAX, XML, JavaScript, JQuery, JSON, HTML and CSS, SQL 2008/2005, Node.js
Experience with Web Service and ASP.NET Web API
Experience in object-oriented programming and open-source technology (Kafka/Kubernetes/Docker/)
Experience in server-side and client-side web application support
Preferred
Familiarity with DXI tools such as FullStory
Company
FirstClose
FirstClose is a provider of best-in-class property & borrower data intelligence and settlement services nationwide.
51-200 employees
H1B Sponsorship
FirstClose has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Lateral Investment ManagementCypress Growth Capital
2022-05-17Series Unknown· $35M
2018-09-11Series Unknown
Leadership Team
Tedd Smith
Chief Executive Officer
Tim Smith
Co-Founder\Chief Strategy Officer
Recent News
2025-12-11
2025-11-26
Company data provided by crunchbase