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Palo Alto Networks · 1 month ago

Sr. Manager, Professional Services, U.S. Public Sector (NGFW/SASE) | Active Top Secret Clearance

Washington, DC, USA

Full-time

Hybrid

Senior Level

$178K/yr - $246K/yr

7+ years exp

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. They are seeking a Senior Professional Services Manager to lead a team in delivering high-quality NGFW/SASE security solutions while driving operational excellence and building strong customer relationships.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

You will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement

Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue

Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction

Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources (e.g., regional and global delivery teams) to achieve optimal efficiency

Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity

A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction

Focus on the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements

Qualification

NGFW/SASE architectureProfessional Services managementCustomer Success leadershipProfessional Services Automation toolsSales Management toolsBusiness Intelligence toolsOperational excellenceCustomer relationship managementCommunication skillsTeam leadership

Required

7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures

5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources

Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition

Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components

Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates

Skilled in key business systems, including: Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog

Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review

Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients

Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership

Bachelor's Degree or equivalent military experience

Ability to travel up to 25% domestically to customer sites and internal business meetings

US Government DoD Active Top Secret Clearance or higher