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Aventiv Technologies · 1 day ago

Field Service Technician II

Conroe, TX

Full-time

Hybrid

Mid Level

$24.89/hr - $28.37/hr

3+ years exp

Aventiv Technologies is a company focused on telecommunications solutions. The Field Service Technician II is responsible for maintaining and repairing telecommunication equipment and providing support for various products and services within correctional facilities.

Information TechnologyMedia and EntertainmentSoftware

Responsibilities

Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities

Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility

Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences

Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information

Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution

Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services

Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required

Maintains inventory of equipment and tools

Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Qualification

Telecommunications hardwareNetworking hardware/softwareTelephony experienceWindows OSCisco IOSWireless technologyMulti-taskingSelf-startingCommunication skills

Required

High school diploma or GED

3 years of installation repair and maintenance of telecom and networking devices

Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology

Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems

Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards