Black River Health · 1 month ago
BI Help Desk Analyst
Black River Falls, WI, US
Full-time
Onsite
Entry Level
2+ years expBlack River Health has an immediate opening for a Help Desk Analyst in the Business Intelligence Department. The Help Desk Analyst provides maintenance of the computer desktop environment through the utilization of the internal Business Intelligence (BI) Information Technology (IT) Help Desk, functioning as first-level support for users of computer applications and systems.
Health CareHealth DiagnosticsMedical
Responsibilities
Provides IT Help Desk support and resolves problems to the end user’s satisfaction
Monitors and responds quickly and effectively to requests received through the IT Help Desk
Monitors Service Desk for tickets assigned to the queue and processes first-in first-out based on priority
Modifies configurations, utilities, software default settings, etc. for the local workstation. Performs timely workstation hardware and software upgrades as required
Manages computer workstation setup and deployment for new employees. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment or software. Installs, tests, and configures new workstations, peripheral equipment and software
Qualification
Required
Minimum of three semesters completed in an accredited Information Systems associate degree program and in good standing
Associate's degree in Information Systems
Preferred
Bachelor's Degree in Information Systems, Business, Communications, or related field
2 years of relevant technical experience
Benefits
Excellent benefits
A positive and pleasant hospital environment that values teamwork
A passionate focus on patient care
Company
Black River Health
Black River Health is an accredited Critical Access Hospital and Clinic located in West Central Wisconsin, in the city of Black River Falls.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Streeter
Chief Financial Officer
Holly Winn
Chief Operating Officer
Recent News
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