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Buchanan Technologies · 1 month ago

Support Administrator

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Buchanan Group Inc. is a growing company seeking an experienced Support Administrator to provide high-quality administrative and customer service support across multiple locations. The role involves handling client inquiries, maintaining administrative accuracy, and supporting various operational tasks.

Information Technology

Responsibilities

Handle client inquiries efficiently, professionally, and with compassion—both in person and via phone

Work independently and collaboratively in a fast-paced, dynamic environment

Maintain accuracy and attention to detail across all administrative tasks

Utilize Microsoft Office and industry-specific software to manage data, orders, and documentation

Review, submit, and process orders promptly and accurately

Produce daily activity reports for each assigned location

Support accounts receivable functions, including communicating open balances to clients and sales staff

Assist with general office operations and tasks across multiple locations

Become proficient in industry-specific client and inventory databases

Provide consistent support to sales, operations, and internal teams as needed

Maintain reliable transportation for travel between locations

Qualification

Microsoft OfficeDatabase maintenanceOrder processingContract management softwareCustomer serviceTime managementOrganizational skillsProblem-solvingCritical thinkingAttention to detail