The Management Trust · 2 months ago
CLUB MANAGER
Olympia, WA 98516, USA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $81K/yr
5+ years expThe Management Trust is a community association management company seeking a Club Manager to oversee the daily management of lifestyle events, facility operations, and aquatics operations. This leadership role focuses on delivering exceptional customer experience while managing multiple stakeholders and ensuring adherence to community standards.
Real Estate
Responsibilities
Enforce all community and Lodge rules and regulations
Assisting in developing and adhering to the annual Lodge and Lifestyle budgets as approved by the Board of Directors
Oversee and monitor Lodge operations, activities, events, maintenance, and daily general Lodge operations; provide recommendations for improvement to the General Manager
Coordinate, assist Lodge Committees/Clubs/Groups regarding applications, records, scheduling, supplies, payments, reconciliations, check requests and activities
Oversee communications, notices, announcements to internal and external clients regarding Lodge activities
Oversee and supervise visual inspections of Lodge facilities to ensure proper maintenance and adherence to policies and applicable codes. Oversee routine preventative maintenance and repair programs including supplies
Oversee recruiting, hiring, training, scheduling, monitoring, retaining and supervising all Lodge staff with support from General Manager and Human Resources. Responsible for staff schedules for the Lodge
Ensure Lodge staff provide high-level customer service for all homeowners, guests, and associates
Identify training and developmental needs within the Lodge and partner with General Manager and Human Resources to ensure employees are developed to their highest potential including addressing performance and/or behavioral concerns in a timely, fair and direct manner
Supervise activities and events, including but not limited to planning, organizing, implementing, promoting, and evaluating comprehensive year-round services in a cost-effective and efficient manner
Oversee all facility revenue generated from class fees, facility rentals, activities/events
Oversee the selection of certain contracted personnel, such as instructors, personal trainers, educators, etc. for classes, special events, seminars, and other activities; ensure proper documentation, certifications, licenses, insurance, and contracts are maintained
Prepare monthly statistical reports for the Board (i.e. attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.)
Assist in compiling Lodge activity information necessary for preparation of Board and committee meetings and reports
Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements
Be available for extended hours as the Lodge clients (both internal and external) often have needs that arise during non-standard business hours; this role will require availability flexibility and significant pre-planning to ensure consistent coverage
Attend and participate in Board meetings, committee meetings, and related events as needed
Develop and maintain warm relationships with Board Members, Committee Members, residents, guests, and vendors
Review and submit vendor bids and contracted services for Lodge operations
Other duties and special projects as assigned
Qualification
Required
High School Diploma (or equivalent)
A minimum of (2) years of demonstrated success in a people leadership role
A minimum of (5) years of customer service experience with at least (4) years in a recreation, fitness, or hospitality-related fields
Food service experience a plus
Ability to develop meaningful relationships with team, build trust, and be empathetic
Exposure to financials and linking people's needs to the bottom-line
Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations
High degree of attention to detail and accuracy
Ultimate professionalism, communication, and teamwork skills
Must have reliable transportation and be available for evenings and occasional weekend meetings
Must have and maintain a valid driver's license and vehicle insurance in compliance with Company policy
Must be able to drive in the dark if required
Preferred
Associate's or Bachelor's Degree preferred
Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
Company data provided by crunchbase