Burlington Stores, Inc. · 1 day ago
Manager IT Operations
Beverly, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $150K/yr
8+ years expBurlington Stores, Inc. is seeking a Manager of IT Operations & Network Operations Center (NOC) to support their IT infrastructure operations. This role involves leading a team responsible for enterprise monitoring, incident management, and ensuring stability across IT systems while driving process improvement and managing operational performance.
ApparelE-CommerceRetail
Responsibilities
Deliver operational KPIs on daily, weekly, and monthly cycles
Identify and surface risks before they become incidents
Implement and enforce process and documentation discipline
Expand monitoring scope across corporate, store, and distribution center systems
Coach and delegate to elevate team performance and autonomy
Explore opportunities to improve services and efficiency
Ensure uninterrupted 24/7 operations across all IT infrastructure domains
Demonstrate after-hours availability and flexibility to support the team, maintain coverage, and uphold business continuity
Maintain an on-site presence as required to lead, support, and respond to operational needs
Lead and develop a 24/7 IT Operations team, fostering accountability and service excellence
Build capability through delegation, cross-training, and performance feedback
Manage staffing, schedules, and consistent shift turnover
Set expectations for ownership, communication, and follow-through
Oversee vendor/MSP relationships to ensure SLA alignment and service quality
Drive continuous improvement, cost efficiency, and provide on-site leadership, including after-hours support as needed
Define, track, and report KPIs for incident response, availability, monitoring, job completion, and backups
Deliver dashboards and scorecards, using trends to address gaps
Maintain an operational maturity roadmap and ensure KPI targets are met through proactive monitoring and engagement, including outside standard business hours
Oversee enterprise monitoring tools to ensure high-quality alerts and actionable responses
Support a unified monitoring strategy across infrastructure, network, and applications
Participate in major incident processes, ensuring timely communication and escalation aligned with SLAs
Identify operational risks, develop mitigation plans with partners, and escalate issues with data-driven rationale
Maintain runbooks, SOPs, and knowledge articles
Ensure procedures are current, accessible, and updated as part of incident resolution and project closeout
Manage data center operations, including maintenance and vendor coordination
Oversee changes in alignment with change management and audit requirements and support audits with required documentation
Oversee job scheduling and execution to meet SLAs
Partner with application teams to improve efficiency and optimize job workflows
Ensure successful backup completion and validated restores
Troubleshoot and resolve backup failures
Review workflows for efficiency and automation opportunities
Recommend service improvements, maintain audit readiness, and represent IT Operations in reviews and governance forums
Oversee IT operations across corporate offices, retail stores, and distribution centers
Lead a team with budget responsibility, deliver operational KPIs, expand enterprise monitoring, identify risks proactively, and represent the function in incident and governance discussions
Qualification
Required
Bachelor's degree in IT, Computer Science, Engineering, or related field
8+ years in IT Operations, including 3+ years in a management, lead, or supervisory role within a 24/7 NOC or enterprise IT operations team
3+ years of Service and Operations Management experience in managing outsourced agreements
Demonstrated ability to meet SLA targets and drive team performance
Background in enterprise monitoring, job scheduling, incident management, and data center operations
Familiarity with tools such as Datadog, Dynatrace, Nagios, SolarWinds, UC4, NetBackup/Veeam, ServiceNow, or similar platforms
Understanding of ITIL practices, change management, and operational governance frameworks
Ability to identify risks and support mitigation planning
Experience building and enforcing SOPs and knowledge management practices
Strong coaching and team development skills
Effective communication skills for briefing leadership and collaborating across teams
Availability for on-call rotation and urgent escalation support
Occasional data center work including equipment installation and maintenance
May involve limited physical activities
Occasional travel between Burlington locations
On-site role with regular presence required at Burlington locations to support operations, team members, and business continuity
Preferred
Experience managing multi-location IT infrastructure environments
ITIL Foundation or higher certification
Experience in retail or high-volume transactional environments
Interest in automation of monitoring and operational processes
Benefits
Medical, dental and vision coverage including life and disability insurance
Paid time off
Paid holidays
401(k) plan
A variety of training and development opportunities
Company
Burlington Stores, Inc.
Burlington Stores, Inc., headquartered in New Jersey, is a nationally recognized off-price retailer.
10001+ employees
H1B Sponsorship
Burlington Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (7)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-07IPO
2006-01-18Acquired
Leadership Team
Travis Marquette
President, Chief Operating Officer
Durand Guion
Senior Vice President, Fashion
Recent News
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Company data provided by crunchbase