Quest Diagnostics · 2 days ago
Desktop Field Infrastructure Support Technician
Austin, TX
Full-time
Onsite
New Grad, Entry LevelQuest Diagnostics is a leading provider of diagnostic information services, and they are seeking a Desktop Field Infrastructure Support Technician to deliver Regional Field IT Support services. The role involves supporting laboratory operations and various healthcare facilities by managing IT assets, troubleshooting issues, and providing training for client applications.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Support voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, asset management
Provide service and training for external client applications and hardware
Troubleshoot and resolve all service center tickets routed to your Assignment Group
Perform IMAC all systems as applicable
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Manage assigned assets and service assignments within SeviceNOW ticketing system
Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
Up to 80% of travel by use of company vehicle
Qualification
Required
Solving problems
MS office programs
Problem Management
Time Management
Organizational Skills
Proficiency in verbal and written communications
Strong commitment to customer and employee satisfaction
Ability to work with customers, both internal and external
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training
Ability to routinely lift 40 lbs
Ability to walk long distances
Ability to stand and bend in tight spaces
Ability to drive short and long distances
Ability to maintain composure under pressure
Ability to adapt to change
Ability to grasp information quickly
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
And so much more!
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
Founded in 1967
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase