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Pella Windows & Doors of Montana · 2 months ago

Installation Field Specialist

Birmingham, AL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pella Windows & Doors of Montana is a leading company in the window and door industry, seeking an Installation Field Specialist. This role involves ensuring installations are completed according to company standards, assessing subcontractor quality, and maintaining customer satisfaction through effective communication and service delivery.

Building Materials

Responsibilities

Assess quality of sub-contracted installations and give feedback to management as needed

Assist the installation teams, project coordinators, and sales team in formulating the Recovery Plan for installation projects as needed

Assist with initial sub-contractor sourcing and with the assimilation of the subcontractors

Communicates effectively with customers and serves as a reputable Pella representative on all jobsites

Responsible for the timely execution of the Order Verification process

Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process

Performs job site inspection to assess home for water intrusion, rot, mold, and other issues

Confirms job-site suitability for the installation process and works with homeowner to resolve any discovered issues. Provides photos and documentation when applicable to assist installation teams

Works with both the sales team and installers to ensure seamless order fulfillment

Works with both the sales team and installers to ensure cost containment

Delivers missing items needed for installations to job sites to increase first time completion rate as needed

Provides training as needed to Retail Sales Consultants

Performs installation recovery work following installations

Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues

Maintains assigned vehicle

Uses, maintains, and stores company provided tools appropriately

Meets company safety requirements by keeping the work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Must have a valid driver’s license and be in compliance with company Fleet Safety Policy

Product installation of non-cost-effective jobs not accepted by 3 rd party subcontractors are assigned based on install skill set

Qualification

Construction knowledgePower tools experienceOrder verification processMeasurement skillsMicrosoft Office proficiencyMulti-tasking abilityInterpersonal skillsCommunication skillsProblem-solving skillsTime managementAdaptability

Required

Two to three years related experience and/or training; or equivalent combination of education and experience

Prior knowledge of general construction applications and terminology and/or window and door applications or components is required

Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Ability to read and analyze documents related to contracts and work documents

Ability to write reports and business correspondence

Ability to verbally present information and respond to questions from customers, managers, and the general public

Must present a clean and neat physical appearance and strictly abide by the company dress code serving as a role model for other employees, customers, and visitors

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists

Must have a valid driver's license and be in compliance with company Fleet Safety Policy

Strong construction knowledge

Interpersonal skills

Communication skills: written, verbal and listening

Strong organization, time management and problem-solving skills

Adaptability to daily changing situations

Ability to multi-task

Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear

The employee is occasionally required to sit, stoop, or crouch

The employee must occasionally lift and/or move up to 100 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Repetitive body motions may be required

Time commitment required of this position will vary with the seasons

Must be able to drive to job sites and customer/contractor locations and required company functions at various locations