Argano · 2 months ago
Oracle CX Service Cloud Lead
United States
Full-time
Remote
Senior Level
5+ years expArgano is a digital consultancy focused on high-performance operations, helping enterprises navigate evolving markets with transformative strategies and technologies. The Solutions Lead will design and implement technological solutions for clients, collaborating closely with various stakeholders to ensure successful project delivery.
Information ServicesInformation TechnologyManagement Consulting
Responsibilities
Responsible for assisting in the establishment of an Argano Architecture practice, and the adoption of an architecture and standards methodology
Architect, design and implement end-to-end solutions that are scalable, robust and follows Oracle/Industry best practices and standards
Collaborate with customers to gather and analyze business requirements and produce Business Requirements Specifications and Solution Documents
Present technical and functional capabilities of Oracle Fusion Service Cloud platform to clients
Lead the implementation of Oracle CX applications including Oracle B2B/B2C Sales and Service Cloud, Field Services and preferably Oracle CPQ Cloud
Able to configure Fusion Service application to align with client specific business processes
Configure Oracle Fusion Service Cloud modules including:
Service Requests (SR) Management
Knowledge Management
Digital Customer Service
Service Center UI and workspaces
SLAs, queues, assignment rules, categories
Service Entitlements & Contracts
Author multiple project artifacts like architecture diagrams, solution design documents, integration design documents, conversions, data migrations and configuration settings
Serve as a liaison between sales, technical and functional teams
Act as a trusted advisor to clients, understanding their strategic goals, and aligning technical solutions
Oversee quality assurance processes and conduct thorough testing of customizations and configurations to ensure system reliability and accuracy
Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery
Create comprehensive solution designs, including architecture diagrams and technical specifications, to meet client requirements
Collaborate with users to understand their business needs, provide technical consultancy, and present proposed solutions effectively
Support development of models that illustrate how a product/solution provides value to customers
Manages activities that take place during solution ideation, solution design, and solution implementation
Deliver technical presentations, demonstrations and chair solution design sessions and articulate proposed architecture to business process owners and drive solution designs to completion
Serve as point of contact and co-ordinate end-user Acceptance Testing sessions to gather/prioritize defects/change requests
Assist in project planning, resource allocation, and timeline management to meet project goals
Qualification
Required
Bachelor's degree in computer science, Information Technology/Systems, Software Engineering or a related field
Minimum 5 years of experience in Technology or Professional Services Consulting
Minimum of 5 years' experience in Oracle CX implementations, including Sales & Service Cloud and/or Field Service
Minimum of 5 years' experience with Oracle Service Center, Knowledge Management, Digital Customer Service and overall Fusion CX architecture and ecosystem
Understanding of VBCS, OTBI and BI publisher reporting
Familiar with Agile implementation methodology
Willing to travel, as necessary
Ability to work well autonomously and in a team environment
Proven experience in solution architecture and design
Prior experience implementing & supporting a specific technology platform
Architected solution diagrams experience
Experience in various levels of Engineering and Professional Services including design, development and implementation of projects
Knowledge of relevant technologies and frameworks
Strong IT Knowledge: Understanding of various technology stacks, platforms, and frameworks
Proficiency in one or more programming languages and the ability to understand and write code
Ability to create and communicate architectural diagrams and technical schematics
Strong problem-solving skills to identify and resolve complex technical challenges
Awareness of security best practices, including data protection and secure architecture design
Ability to assist in project planning, resource allocation, and timeline management
Excellent communication and interpersonal skills to interact with clients, team members, and other stakeholders
Ability to collaborate effectively with cross-functional teams, including developers, engineers, project managers, and other architects
Preferred
Master's degree or PhD in computer science or software engineering
Company
Argano
Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.
1001-5000 employees
H1B Sponsorship
Argano has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (12)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-03Acquired
Leadership Team
Chip Register
Chief Executive Officer
Sri Ayyeppen
Chief Executive Officer, Argano One
Recent News
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