DoorDash · 1 day ago
Manager, Consumer Experience
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $180K/yr
6+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Manager of Consumer Experience will lead efforts in quality improvements and data analysis to enhance customer service, collaborating with cross-functional teams to optimize support processes.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Contribute the vision of the Consumer Experience and key partnerships
Own key business results and present outcomes to leadership
Partner with teams within Consumer Experience, and our Product, Engineering, Analytics, and Tools teams to improve Consumer Experience
Produce, dig into, and use data and insights independently to identify opportunities to optimize Consumer support journey end-to-end
Qualification
Required
6-8 years of experience in strategy, management consulting, product, or related experience; experience in support strategy is a plus
Experience in Product Operations, setting up guardrails for QA, implementing teammate tooling, and content management platforms, leading to agent effectiveness/efficiency
Ability to solve analytical problems quickly, and experienced in SQL and/or Excel
Track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
Enjoy solving different types of problems, and like thinking outside of the box. Willingness to learn new skills, and can apply them to work quickly and independently
Ownership mentality, taking responsibility for outcomes, experience being in the driver's seat, and wanting to define scope and vision from ambiguous problems
Bias towards action, scrappy, and ability to pivot when learning new information
Ability to influence and motivate people at all levels across a variety of job functions
Comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase